Ratings based on 982 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Sara, Hotel Management
Hello Judy,Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience during your next visit.Warm Regards!Sara DrammehGuest Relations Associate
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
4 Jun 2024 by Sara, Hotel Management
Hello Julie,Thank you for the fantastic review! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back for another great stay in the future!Warm Regards!Sara DrammehGuest Relations Associate
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
30 May 2024 by Sara, Hotel Management
Hello Carrie,Thank you for your review and for choosing to stay with us. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit. Please feel free to let us know how we can make your stay even better next time.Regards!Sara DrammehGuest Relations Associate
by A verified traveler
Posted 8 May 2024
This place was disgusting in so many ways. Carpets were stained and gross the room had a bad smell. Beds were wrinkled. I asked for another room and they gave me one but, it was the same except the smell was better. If I had to stay for more then one night I would have walked out. These rooms are over $100 a night. You would get the same quality as a cheap hotel off the highway for a lot less. The place was so gross we didn’t even want the breakfast in the morning. Shame on you RADISSON!!!!!!!!!!!
Comment from Hotel Management
8 May 2024 by Sara, Hotel Management
Hello Barbara,We are sorry to hear about your disappointing experience. Your feedback is valuable to us, and we will use it to improve our services.If there is anything specific you'd like to address, please feel free to reach out to us directly.Warm Regards!Sara DrammehGuest Relations Associate
by A verified traveler from St albert
Posted 7 May 2024
The location is convenient, close to highway and just off a main route in Bowling Green. There is plenty of parking in the hotel lot too. The breakfast was ok for a complimentary offering.
The young man who worked the evening/night shift reception was great. Unfortunately, the same can not be said of the day shift receptionist, who was rude and had the practiced customer service skills of a toddler; they turned their back to me and mocked my complaint about our assigned rooms cleanliness. Commenting "if you don't like the carpet in there you wont like any room I give you". The room carpets are stained with all manner of substances - including blood! The first room we had had stains on the walls, furniture and floor; garbage under the couch, damage (dents and marks that were not minor) to walls and the Air-con unit was covered in dust/debris, the tv and bed headboard were thick with dust/dirt, even the closet had food debris on the floor. The carpets in the communal areas were in some places (elevators) a trip hazard. Obtained a new room morning of day 2. (after the laughable customer service). The carpet in this room was as bad, if not worse (two blood spots on carpet as well this time), but at least had been dusted/wiped down. Alas, when inspected further there was a mysterious stain on the bed top sheet, numerous marks on the bathroom furniture (toothpaste?), the bathroom door and frame were filthy with stains and water damage to walls.
Stay anywhere else than here.
Comment from Hotel Management
7 May 2024 by Sara, Hotel Management
Hello Mark,We are sorry to hear that your experience fell short of your expectations. Your satisfaction is our top priority. Please feel free to reach out to us directly so we can discuss your feedback further and work to make things right.Warm Regards!Sara DrammehGuest Relations Associate
by A verified traveler
Posted 4 May 2024
Linens stained.
Comment from Hotel Management
6 May 2024 by Sara, Hotel Management
Hello Danetta,Thank you for your feedback. We apologize for the issues with the stained linens during your stay. Your comments are valuable to us, and we will address this matter to ensure a better experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Warm Regards!Sara DrammehGuest Relations Associate
by A verified traveler
Posted 4 May 2024
our room was filthy bed sheets were old and gray the comforter had a huge twelve inch tear across top I did not notice until the next morning that there was a three inch blood spot on side of fitted sheet when I woke in morning there was small black looked like pepper sprinkled were I had slept I am worried about bugs carpets dirty and garbage under bed and dresser elevator filthy also hallway carpets dirty no ice machines on floor tv did not work for first two hours and we did not receive a receipt when we paid which bothered us because we could not verify the charge we were disgusted with our stay
Comment from Hotel Management
6 May 2024 by Sara, Hotel Management
Hello Henry,We apologize for the cleanliness issues you encountered during your stay. This falls below our standards, and we take your feedback seriously. Rest assured, we're addressing the matter to prevent future occurrences. Your satisfaction is important to us, and we hope to have the opportunity to make it right on your next visit.Warm Regards!Sara DrammehGuest Relations Associate
by A verified traveler
Posted 27 Apr 2024
A great spot to stop on our way to Florida.
Comment from Hotel Management
29 Apr 2024 by Sara, Hotel Management
Hello Anca,Thank you for the perfect score. We are thrilled you had an excellent experience with us.We look forward to welcoming you back for another fantastic stay in the future.Warm Regards!Sara DrammehGuest Relations Associate
by A verified traveler
Posted 20 Apr 2024
Drains clogged. Low water pressure. Smoked in. No ice machines on the floors although marked that they are. Went 4 floors to find a machine.
Badly stained carpet in room.
Needs a remodel
Comment from Hotel Management
22 Apr 2024 by Sara, Hotel Management
Hello Leland,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay.Rest assured, we will address these issues promptly to improve our facilities. Your input is invaluable, and we hope to have you back for a much improved experienced in the future.Warm Regards!Sara DrammehGuest Relations Associate
by A verified traveler
Posted 16 Apr 2024
Carpet in our room was pretty disgustingly stained, shower curtains too short so water from shower was all over the floor, bed sheets didn’t fit and kept coming off. They only offer service in the rooms after 3 days however our towels had to be used to get the floor dry after showering.
Staff not very friendly. Some friendlier than others
Comment from Hotel Management
17 Apr 2024 by Sara, Hotel Management
Hello Harriet,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your time here.Your comments have been noted, and we will address each concern promptly to ensure a more pleasant experience for our future guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Warm Regards!Sara DrammehGuest Relations Associate
