Ratings based on 560 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
It's average. Which is definitely good enough. Hot hot water, fridge, microwave, decent TV, easy parking. Nothing bad, nothing great. Oh, LOTS of pillows! Its fine.
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Tom,Thank you for sharing your feedback with us! We're pleased that you found our facilities to be satisfactory, and we appreciate your comments. We're continuously striving to improve, and your input helps us to enhance the guest experience. We hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager.
by A verified traveler
Posted 19 May 2024
Things were falling apart in the hotel. The pole where you hang your towels, the sliding shower doors wouldn’t stay closed and it would slide open, the toilet would keep getting clogged. Let alone the pillows were the shape of a square (like how decoration pillows look like) I was told that the regular rectangle pillows are only for king suites. There was an opening on the roof where it seemed like it was leaking liquid. Asked to change rooms and they denied my request. I asked to speak to the GM or Assistant Manager and they just kept saying that aren’t in today even tho they mentioned they will be in at 9am. Asked for resolution or compensation and I was denied of that aswell. I worked for a very long time as a GM at a hotel and I would’ve never allowed this to happen. This has completely been a waste of money and never again will we go to this particular best western. Maintenance needs to do better, managers needs to do better. Customer service needs improvement.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Amanda,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Management.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Tom, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Hotel Manager, Hotel Management
Dear Lezley, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.
by A verified traveler
Posted 5 May 2024
I reserved a room this past weekend and let’s just say that I will never return! I specifically booked a room with a jacuzzi tub, as I always do at every hotel that I stay at. Upon checking in, the female employee behind the counter was extremely unfriendly and acted like I was inconveniencing her. She asked what my name was and flipped through a couple of papers and proceeded to put my reservation paper in front of me to sign. She didn’t ask for my license or anything, which I found very strange. As we opened the door and stepped into our room, we are immediately hit with the stitch of mold! I immediately walk over to the a/c to turn the temp down a little because it was kind of warm and I notice all the mold through the air vents. That should have been my first red flag, but because this was the only room with the jacuzzi tub, we figured that we would just stick it out. I walk into the bathroom to find an empty roll of toilet paper sitting on top of the towel rack, but NO toilet paper to be found. Then I notice that there is literally ONE towel TWO washcloths and a bathmat. I immediately walked down to the front desk and ask “Miss personality” if I could please have a roll of toilet paper and 2 towels and you would have thought that I had asked her to run a mile with the way she seemed so “put out” by having to walk to the storage area where everything is kept. She hands them to me & I say “thank you” & receive no response. I will finish my review w/ another one to follow
Comment from Hotel Management
7 May 2024 by Hotel Manager, Hotel Management
Dear Lezley,We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the unfriendly service, room, and lack of amenities is deeply concerning and not reflective of our standards. Please accept our sincere apologies for the inconvenience and discomfort you experienced. We take your comments seriously and will address these issues promptly with our team to ensure improvements are made. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager.
by A verified traveler
Posted 29 Apr 2024
Just a one night stop while traveling through the area, but a VERY nice hotel.
Comment from Hotel Management
29 Apr 2024 by Hotel Manager, Hotel Management
Dear Brenda,Thanks for your kind words and letting us know you had nice stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.
by A verified traveler
Posted 22 Apr 2024
Relatively convenient to Streamsong
Comment from Hotel Management
23 Apr 2024 by Hotel Manager, Hotel Management
Dear Desmond, I appreciate you letting us know you had a nice stay with us and thank you for your kind words about our location. We look forward to welcoming you back soon.Sincerely, Hotel Manager.
by A verified traveler from Cocoa
Posted 14 Apr 2024
Close to Torrey RV Park
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Lou,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear James, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.
by A verified traveler
Posted 1 Apr 2024
Room was very nice, staff was great. We will be staying again in the future.
Comment from Hotel Management
4 Apr 2024 by Hotel Manager, Hotel Management
Dear Mark,It is a pleasure to hear from you. It would be great if you could stay with us again soon, and I hope you will be able to do that. Our hotel and its amenities are truly a source of pride for us, and we would like to earn your trust. We're glad to satisfy you, as we do so many others every day. Please accept our thanks once more. Sincerely,Hotel Manager.
