Ratings based on 45 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2023
Amazing ski in ski out hotel. Really was a 5 star hotel the staff were so kind and helpful from the moment we arrived and could not do enough for us. The ski in ski out was just amazing and the ski shop on the property was a highlight! Would definitely recommend and cannot wait to go back to this hotel. Was a true 5 star resort in the alps!
by A verified traveler
Great location
Posted 26 Mar 2023 on HotelsSecond floor room with view over the slopes was fantastic. Room is small but very nice and comfortable. Hotel is nice and ski shop staff and facilities are excellent. Boots dried and heated every night ready for skiing next day!
Minor grip was the unexpected parking cost (£25 per day) and the clunky checkin process. The bbq set up on nice days is fantastic value and great quality food.
by A verified traveler
Posted 12 Mar 2023
Staff in the ski shop were friendly and polite. Had our equipment ready ready every morning. Great team
by A verified traveler
Posted 4 Mar 2023
by A verified traveler
Posted 22 Jan 2023
Excellent location, excellent ambiance. Very friendly and helpful staff, particularly in the ski shop.
by A verified traveler
Amazing views and location, cosy rooms.
Posted 3 Jan 2023 on HotelsWe was a family of 6, 2 rooms great location for ski in-out. I read the reviews of the food and was apprehensive and did try to cancel the half board but was unable to prior to arrival. So we proceeded with the half board, I would say it was as if the chefs are trying a bit two hard and the kids selection wasn't great with just 2 options, breakfast is a little limited (could do with a toaster) but still nice although does get limited as the morning progresses although fresh egg choices cooked to order which where nice. This is a small hotel with aprox 30 rooms so I appreciate they have to keep an eye on wastage etc. Bar drinks reasonable for location and the staff where always very nice and everyone was always on hand to help. We used the the on site ski shop for our ski hire and found it reasonable 930 euros for 5 people skit boots poles. We used the onsite underground parking which was handing arriving so late at night with snow, but I found charging 25 per night a little excessive at a 5star hotel. We used the onsite charging for our Tesla (2 on site next to each other) which really did help although we wasn't sure what they had so spent an extra hour charging at the bottom of the mountain in case there was a problem ... but all good and they also have 2 normal electric charges as well so no need to worry at the bottom of the mount about range.
Rooms are amazingly decorated and cosy and the views are truly stunning and was lovely to wake up to every morning.
by A verified traveler
Taj-I-Nope
Posted 5 Jan 2022 on HotelsThe good about this hotel is the location...ski in and out, very nice. There is a lift right next to hotel that takes you down to Arcs 1950, very nice.
We booked the half board. When you stay at a "5 star" resort, you expect 5 star service, food, and hospitality. I have had better breakfast at a Holiday Inn. The eggs are pure slopp. THe kids cant order pancakes or waffles, and the only omelette you can get is plain or cheese.
The dinner experience was horrible. On the 2nd night, took over 2.5 hours for dinner, never served the second course, food was bad. Friends we met had to send their steaks back twice. There are only two choices on the menu for dinner, so If you dont like what they have your out of luck. dinner/food was average Deserts are displayed on a table, no covid safety, they allowed little kids to breathe all over deserts.
The worse thing about this hotel is the management. The female director has no idea or concept about hospitality. When my wife complained about the food service, she rolled her eyes like we were being a pain. I spoke with the front desk on two occasions about a food refund, and it wasn't until I wrote an e mail that I got a response from the director. She was rude, unapologetic, and made us feel like she could care less about us.
In fact, at check out where I and other guests were complaining about refund, the director said that we could have left and gone somewhere else. I have never been treated so rudely by management.
by A verified traveler
Posted 23 Mar 2020 on Hotels
by A verified traveler
Posted 11 Mar 2020 on Hotels
grate vacation. dinner needs improvement
by A verified traveler from Lancashire
Posted 21 Feb 2020
Great position on the mountain, very convenient ski shop/hire facility within the hotel (with knowledgable and friendly staff) who store your equipment and make it very quick and easy before and after skiing. Hotel is located directly next gondola that drops you down into village of Arc 1950 if you want to access it.
