Ratings based on 41 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Great location, 2 min walk from lift as snow cover wasn’t sufficient for ski in/out.
Comment from Hotel Management
10 Apr 2024 by Hôtel Altezza Arc 1800 & SPA, Hotel Management
Thank you for your positive feedback! We are delighted that our privileged location just 2 minutes' walk from the ski lifts enabled you to make the most of your stay despite the snow conditions. We hope to see you soon for new adventures!Sincerely,
by A verified traveler
Posted 3 Mar 2024
Lovely stay at Altezza. Good facilities and excellent proximity to the Charmettoger lift (100m walk) and possible to ski back to the boot room door! A little bit away from other restaurants in Arc 1800 centre. All in all a fantastic 5 night stay!
Comment from Hotel Management
4 Mar 2024 by Reservations - Hôtel Altezza Arc 1800 & SPA, Hotel Management
Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at Altezza. It's fantastic to know that you found the facilities to be good and appreciated the excellent proximity to the Charmettoger lift, making your skiing experience convenient. We're delighted that you could even ski back to the boot room door!While we understand the slight distance from other restaurants in Arc 1800 center, we hope the overall fantastic 5-night stay made up for it. Your satisfaction is our priority, and we appreciate your valuable comments. We look forward to welcoming you back for another memorable stay at Altezza in the future!Best regards,
by A verified traveler
Posted 25 Jan 2024
Its a good property, a bit pricey for what it is
Comment from Hotel Management
28 Jan 2024 by Reservations Department - Hotel Altezza Arc 1800 &, Hotel Management
Dear Guest,Thank you for sharing your review of our property. We are pleased that you found our establishment to be of a high standard, but we regret that the value for money did not quite live up to your expectations.We take your comments on board and appreciate your candour. Your feedback is invaluable in helping us to adjust our rates and constantly improve our offer.We hope that despite this consideration, you still had a pleasant stay with us. We would be delighted to welcome you back and discuss your preferences so that we can offer you an even more satisfying experience.Please do not hesitate to contact us directly if you have any suggestions or special requests for your next visit.Thank you again for your constructive feedback.Yours sincerelyReservations Department - Hotel Altezza Arc 1800 & SPA
by A verified traveler
Wonderful stay! Would come back if we back hete
Posted 18 Jan 2024 on HotelsVery nice hotel, big room comfy bed, great breakfast. Didn’t try dinner as it is quit controversial. Wonderful spa, had great time there after ski. The jacuzzi is too small tho. On peak time, you have to wait . So pick a smart time to go if you want to enjoy the spa.
Comment from Hotel Management
18 Jan 2024 by Hôtel Altezza Arc 1800 & SPA, Hotel Management
Dear guest, Thank you for sharing your detailed feedback! We're thrilled to hear that you enjoyed your stay at our hotel, especially the spacious room, comfortable bed, and delightful breakfast. It's wonderful to know that you had a great time at our spa, particularly after a day of skiing.We appreciate your observation about the jacuzzi size and the potential wait times during peak hours. We understand the importance of a relaxing spa experience, and we'll certainly take your feedback into consideration for future improvements. Planning your spa visit during non-peak hours is an excellent suggestion to ensure a more enjoyable and timely experience.We hope to welcome you back for another delightful stay, and please feel free to reach out if there's anything else we can do to enhance your future visits. Thank you for choosing our hotel!
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
3 Jan 2024 by Hôtel Altezza Arc 1800 & SPA, Hotel Management
Dear customer, We're delighted to hear that you had an excellent stay with us! Your satisfaction is our priority, and we are grateful that you took the time to share your positive feedback.It is a pleasure to know that our services and facilities have helped to make your experience a pleasant one. We are constantly working to provide exceptional service, and your encouraging comments are a source of motivation for our entire team.If you have any specific comments on what you particularly enjoyed or if you have any suggestions on how to make your next stay even better, please let us know. We are here to provide you with a memorable experience every time you visit.We look forward to welcoming you back in the near future. Thank you for choosing our establishment and for telling us about your satisfaction!Reservation service - Hotel Altezza Arc 1800 & SPA
by A verified traveler
Posted 24 Aug 2022 on Hotels
Absolutely lovely, kind staff, beautiful views, modern and clean facilities. Food is wonderful
Comment from Hotel Management
20 Sep 2022 by Laurent Nicoleau, Hotel Management
Thank you very much for this comment!Looking forward to seeing you again at Mercure Arc 1800 & Spa
by A verified traveler
Posted 15 Aug 2022 on Hotels
Comment from Hotel Management
20 Sep 2022 by Laurent Nicoleau, Hotel Management
Un grand MERCI pour cette note !A très bientôt au Mercure Arc 1800 & Spa !
by A verified traveler
Best hotel in Les Arcs
Posted 1 Apr 2022 on HotelsGreat hotel for our large group ski trip. Nice facilities, close to slopes & lifts, good service, comfortable rooms. Highly recommended.
Comment from Hotel Management
16 Apr 2022 by Laurent Nicoleau, Hotel Management
We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler
Posted 8 Feb 2020
Nice modern and funky decor In a great location with very comfortable beds in large rooms. All the hotel staff were lovely and extremely helpful.
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by Service Réservation - Hôtel Altezza Arc 1800 & SPA, Hotel Management
Cher client, Nous vous remercions vivement pour votre excellent commentaire sur notre hôtel ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et que vous avez pris le temps de partager vos expériences positives.Cela nous fait chaud au cœur de savoir que vous avez apprécié notre hospitalité, nos installations et nos services. Notre équipe s'efforce de créer un environnement mémorable et confortable pour tous nos clients, et vos bons mots sont vraiment encourageants.Si vous avez des points forts ou des suggestions pour rendre votre prochain séjour encore plus agréable, n'hésitez pas à nous en faire part. Votre retour d'information est inestimable pour nous, car nous nous efforçons en permanence de vous offrir la meilleure expérience possible.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir. Nous vous remercions d'avoir choisi notre hôtel et nous sommes impatients de vous accueillir à nouveau !Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Service Réservation - Hôtel Altezza Arc 1800 & SPA
