Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Staff were wonderful, valet service was quick and room was pretty big.
It is a huge hotel and the wait for the elevator is crazy long. People were cramming into already packed elevators because they had been waiting 10 minutes. Also impossible to talk to front desk before we arrived.
by A verified traveler
Posted 3 May 2024
Courtney at the front desk was amazing! She had a cake and card delivered to our room for our son's 11th birthday. The rooms are top notch and the hotel offers a full restaurant, a grab and go and starbucks, so there are many options. Hotel was clean, beds were very comfortable. 5 star hotel
by A verified traveler
Posted 3 May 2024
Excellent
Comment from Hotel Management
3 May 2024 by Operations Excellence Manager, Hotel Management
Dear Anna, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. It was a pleasure to host you, and we look forward to your return visit. Be Well, Elfi Francisci,Operations Excellence Manager
by A verified traveler
Posted 29 Apr 2024
Let me start off by saying this was my first 4 star hotel. And holy crap did they deliver.
I wanted help with a sign made for my first ever cubs game at Fenway park.
I asked a manager and he helped me find someone who took ALOT of time to make the perfect sign for Me.
Literally above and beyond. They could have politely said that’s not in their job description but they didn’t.
My sign was a hit at the game and even got on tv!
Literally the most amazing staff and worth the money,
10/10 recommend to a friend.
Comment from Hotel Management
30 Apr 2024 by Operations Excellence Manager, Hotel Management
Dear Brian, Thank you for the generous review of The Westin Copley Place, Boston. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. We work hard to deliver an exceptional experience for all of our guests, so we celebrate reviews such as yours. It makes us so happy to have exceeded your expectations, and we look forward to welcoming you back on your next visit to Boston.Be Well, Elfi Francisci,Operations Excellence Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Operations Excellence Manager, Hotel Management
Dear Marla, Knowing you enjoyed every aspect of your stay at The Westin Copley Place, Boston, is why we do what we do! Thank you for taking the time to leave your generous rating. We look forward to seeing you again whenever your travels bring you back to the area.Be Well, Elfi Francisci,Operations Excellence Manager
by A verified traveler
Posted 28 Apr 2024
Absolutely stunning! The staff couldn't have been more friendly!
Comment from Hotel Management
29 Apr 2024 by Operations Excellence Manager, Hotel Management
Dear Jessica, Thank you for the wonderful review of The Westin Copley Place, Boston. We are thrilled to read about your invigorating stay and how much you enjoyed our thoughtful hospitality. Our associates are dedicated to delivering an excellent experience to all of our guests, and it will be an honor to pass along your compliments. Thank you again, we look forward to welcoming you back on your next visit to the area.Be Well, Elfi Francisci,Operations Excellence Manager
by A verified traveler from Fayetteville
Posted 28 Apr 2024
For the price, the amenities were the exact same as what one would get at a Hampton Inn- but for downtown Boston, assume this price was comparable (pricey compared to other cities though for what you get )
Comment from Hotel Management
29 Apr 2024 by Operations Excellence Manager, Hotel Management
Dear Angela, Thank you for staying with us. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate your feedback, and we hope you will revisit us whenever you return to the area.Be Well, Elfi Francisci,Operations Excellence Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Operations Excellence Manager, Hotel Management
Dear Taylor, Thank you for the nice rating of our hotel. The Westin Copley Place, Boston. We are pleased you enjoyed your overall time with us, and we hope you will come back to see us soon.Be Well, Elfi Francisci,Operations Excellence Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Operations Excellence Manager, Hotel Management
Dear Harry, Thank you for choosing to stay with us and for leaving a positive rating. We're happy to know that you had an overall great experience here at The Westin Copley Place, Boston. We look forward to welcoming you back on your next visit.Be Well, Elfi Francisci,Operations Excellence Manager
by A verified traveler
Posted 27 Apr 2024
Had a great stay!
Comment from Hotel Management
28 Apr 2024 by Operations Excellence Manager, Hotel Management
Dear Sandra, Thank you for the generous review of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed your visit, and we hope you will come back to see us soon.Be Well, Elfi Francisci,Operations Excellence Manager
