Ratings based on 1,083 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The staff at the counter were wonderful. And the location can't be beat.
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Benjamin, it's wonderful to hear that our team members at the front desk made a positive impact during your visit at The Royal Sonesta Boston. We're delighted you also appreciated our prime location. We look forward to your next stay with us.
by A verified traveler from Providence
Posted 29 Apr 2024
Parking was an issue
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Cheila, thank you for choosing The Royal Sonesta Boston for your stay. We regret to hear about the difficulties you experienced related to parking. Rest assured, we continuously aim to improve our services and your feedback will help us do just that. We appreciate your patience and hope to see you again in the future.
by A verified traveler
Posted 29 Apr 2024
The room was spacious.
Parking was pricey.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Edward, it's great to learn that you appreciated the ample space in your room at The Royal Sonesta Boston. As for parking, we understand such expenses might be unexpected. We strive to ensure costs align with the premium service provided. We look forward to your next visit!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Elenitsa, it's wonderful to hear that you had a top-notch stay at The Royal Sonesta Boston. We truly appreciate your 5-star Expedia rating and look forward to providing another unforgettable visit in the future.
by A verified traveler
Posted 21 Apr 2024
Everything
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Thank you for the 5 out of 5 rating, Eric!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Boston. We look forward to hosting you again in the near future! Thank you again for sharing.
by A verified traveler
Posted 20 Apr 2024
Great views over the river. Quiet location with easy access to the city.
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Graham, we're thrilled to hear about your enjoyable experience at The Royal Sonesta Boston. Our tranquil setting coupled with the city's convenience truly is a wonderful combination. We hope to see you back soon for more delightful river views.
by A verified traveler
Posted 18 Apr 2024
Quiet and beautiful view of the Charles River
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Regena, it's lovely to hear that you enjoyed the serenity and captivating vistas of the Charles River at The Royal Sonesta Boston. We appreciate you sharing your experience and hope to welcome you back in the future.
by A verified traveler from Kelowna
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Emery, a heartfelt thank you for your stellar rating of The Royal Sonesta Boston. It's a pleasure to know that your experience with us was a great one. We're looking forward to serving you again on your future visits.
by A verified traveler
Posted 16 Apr 2024
Stayed before and was great. This time was shoved into an awkwardly shaped room right next to the elevator that you could hear night and day. The lights worked randomly.The closet light had a mind of its own going on and off all the time. No way to shut it off or disconnect. The air conditioning was non existent. It ran but only made noise. It did not heat or cool. Thankfully the temperature hovered between 65 and 70 so not needed. Overall. It was a letdown compared to previous stay. May have to consider going elsewhere next time.
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Daniel, we appreciate your return visit and the insightful feedback. It's regrettable to hear your experience was less than optimal this time around due to the room allocation and some technical difficulties. We take your comments seriously and are working on improvements. We hope you may reconsider and give us another opportunity to provide the high-quality experience you had during your initial stay.
by A verified traveler
Posted 14 Apr 2024
We really enjoyed watching 2 miles to Fenway Park and back each day
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Ronald, it's wonderful to see that you took pleasure in exploring the vicinity - especially the walk to Fenway Park from The Royal Sonesta Boston. We're delighted that our prime location contributed to your enjoyable stay. We hope for the chance to host you again!
