Ratings based on 30 Verified Reviews
4.6 Room cleanliness
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The location is excellent, close to everything you need. The windows are highly effective at blocking out noise from the busy street. As advertised, there is no elevator and no stove, but the air fryer provided is very convenient. The space is clean and quiet, with a good shower and a comfortable bed. The hallway luggage lockers were a lifesaver.
What could be improved:
- A full-length mirror or one in the hallway would be beneficial.
- Providing communal-size body lotion, similar to the shower products, would be appreciated.
- A bottle of olive oil for use with the air fryer would be useful.
- The decor is more bleak compared to other Sonder locations, such as in Montreal.
- The bathroom could use better lighting and a close-up mirror for makeup.
- A more functional bedside clock with a phone charger would be helpful.
- The living room has enough space to accommodate a small workstation with a chair, which would be more practical than the high kitchen counter for remote work.
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 29 Apr 2024
The room/unit we were in was above shake shack so you could here the music and noise from the restaurant. Location was great for us though it was Midway between fenway and Boston common in back bay. We took the free logan express bus to back bay and the room was 1 block away. Only $3 to go back to the airport.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 13 Mar 2024
Very close to basic necessities and close to the station. Place was relatively clean. Would recommend. Just for other peolle looking at this place to stay the only downside is that there isnt any elevator. It was a good workout going up and down the stairs.
by A verified traveler
Great location and wonderful unit
Posted 7 Mar 2024 on HotelsSonder property is our new favorite. The unit was impressively clean. The beds were comfortable and the kitchen was well stocked. Check in and check out were easy and efficient. We used their app to ask questions during our stay and got answers and help immediately. Highly recommended.
by A verified traveler
Posted 6 Mar 2024 on Hotels
by A verified traveler
Posted 5 Mar 2024
Pros: Location - right on Newbury St.
Cons:
1. Dumpsters being unloaded every night we stayed between the hours of 2-4 AM?! It woke us up every night- don’t understand why this wasn’t disclosed to us.
2. When booking it said crib was included. I had to request it 3 times to confirm it was added to the reservation. Upon delivery this was a pack and play that didn’t even fit in the master bedroom so the baby had to stay in the noisiest area.
3. Left 4 towels and 1 roll of toilet paper for 3 adults for 4 days/3 nights. When we ran out of toilet paper and asked for additional towels, I was told no one would be available for 24 hours and to purchase it on my own and they would refund me. Once I sent the receipt they gave me “Sonder credits” not a refund. I had to go back and forth for hours on a chat to correct this.
4. The heating/air. Not sure what was going on but it was 78 degrees in our room and in any attempt to turn it down it would just stay there.
I will finish by saying I travel very frequently and it takes a lot for me to write a negative review. I am so unsure how this property doesn’t have a lower rating. I would say you can definitely find a better place in the Back Bay Area before choosing to stay here.
Comment from Hotel Management
11 Mar 2024 by Sonder, Hotel Management
Thank you for providing detailed feedback about your experience, Amanda. We sincerely apologize for the issues you encountered during your stay. We understand the importance of a comfortable and hassle-free experience, and it's disappointing that we fell short in several areas. We're sorry that the noise disrupted your visit. Each of these spaces has a white noise machine and earplugs available for guests to use since this area is prone to city noise. Please accept our apologies for the confusion with the crib versus a pack-and-play. Unfortunately, we aren't able to discern between the two on our third-party booking sites. We appreciate you reaching out to our team to resolve the compensation issue regarding the toilet paper. This falls short of the high standards we strive for. Should you decide to give us another chance, we'd love the opportunity to make it up to you.
by A verified traveler
Posted 29 Feb 2024 on Hotels
by A verified traveler
Posted 4 Feb 2024 on Hotels
