Ratings based on 1,475 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
the room very nice. The hotel lacks a restaurant inside the hotel.
Comment from Hotel Management
4 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Jose, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we regret the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will stay with us again whenever you return to the area.Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Cynthia, Thank you for choosing Sheraton Boston Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 2 May 2024
The price of parrking is too much.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear MIchael, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 29 Apr 2024
Had an enjoyable stay. Front desk was super friendly. Would stay again.
Comment from Hotel Management
30 Apr 2024 by Sheraton Boston Hotel Leadership Team , Hotel Management
Dear Cheri, On behalf of our team at Sheraton Boston Hotel, we express our gratitude for your stellar review. We are pleased to hear that you had an enjoyable stay with us. Our front desk team takes great pride in providing exceptional service, and we are delighted that their thoughtful hospitality enhanced your experience. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 29 Apr 2024
Front desk associate was super friendly and helpful!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Kevin, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Boston Hotel; we hope to see you again soon. Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 28 Apr 2024
Beds are so nice! And all the staff always amazing
by A verified traveler
Posted 28 Apr 2024
It was a good stay.
Comment from Hotel Management
29 Apr 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Leticia, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 28 Apr 2024
Checki-in was great. Fast, easy, friendly
Comment from Hotel Management
29 Apr 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Colleen, Thank you for your kind words. We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it is always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Sheraton Boston Hotel.Sincerely, Sheraton Boston Hotel Leadership Team
