Ratings based on 959 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cabo Rojo
Posted 29 Apr 2024
Great place to stay in the city near Fenway Park.
Comment from Hotel Management
30 Apr 2024 by J, Hotel Management
Dear Gustavo,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!
by A verified traveler
Posted 28 Apr 2024
We have stayed here twice. It’s a great location and a great hotel.
Comment from Hotel Management
28 Apr 2024 by Marquis, Hotel Management
Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.
by A verified traveler
Posted 25 Apr 2024
Excellent srtvice
Comment from Hotel Management
26 Apr 2024 by J, Hotel Management
Dear Andrew,Thank you for your valued feedback and for choosing to stay with us! We hope to see you soon again.
by A verified traveler
Posted 24 Apr 2024
Enjoyed the proximity to Fenway for a game and a stadium tour. Lots of restaurants and bars. No matter who we spoke to at front desk, they were extremely helpful and kind. The employees really make this place. Wish they had a better bar; closes at 10 pm. Too much of a bar pop up. I’m not in college anymore and don’t want to drink out of plastic cups or cans.
Comment from Hotel Management
25 Apr 2024 by Marquis, Hotel Management
Thank you for your review! We are glad to hear you thought our staff was very good and location was perfect. Your comments regarding the bar have been shared with the appropriate hotel team! We hope to see you again!
by A verified traveler
Posted 24 Apr 2024
Great locale!
Comment from Hotel Management
25 Apr 2024 by Marquis, Hotel Management
Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.
by A verified traveler
Posted 24 Apr 2024
There is a major construction project right next door and the noise is terrible.
Not enough transport racks to get luggage to and from room.
Not enough support staff.
Would not recommend.
Comment from Hotel Management
26 Apr 2024 by J, Hotel Management
Dear Deidre,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the nearby construction and the insufficiency of transport racks and support staff during your stay. We understand the importance of a peaceful environment and efficient services for our guests, and we're sorry that we fell short of your expectations. Your comments will be taken into serious consideration as we strive to improve our facilities and services. We appreciate your valuable input and hope for the opportunity to better accommodate you in the future.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Marquis, Hotel Management
Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.
by A verified traveler
Posted 20 Apr 2024
Check in was easy. Room was very clean and staff was friendly. Valet parking was a breeze.
Comment from Hotel Management
21 Apr 2024 by Marquis, Hotel Management
Thank you for choosing Residence Inn Back Bay/ Fenway. We are glad you enjoyed your stay with us, and we wish to see you again!
by A verified traveler
Posted 19 Apr 2024
Everything was great, it was definitely unfortunate there was serious construction going on at 6am…
Comment from Hotel Management
21 Apr 2024 by Marquis, Hotel Management
Thank you for choosing Residence Inn Back Bay/ Fenway! We appreciate your feedback on your hotel stay.
by A verified traveler
Posted 18 Apr 2024
Beds were lumpy and broken down.
Comment from Hotel Management
19 Apr 2024 by J, Hotel Management
Dear Tyler,Thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us strive for excellence in all aspects of our service.I sincerely apologize for any discomfort you experienced with the condition of your bed. Please know that providing a restful and rejuvenating sleep experience is paramount to us, and we are deeply sorry that we fell short of your expectations in this regard.Rest assured, I have personally addressed this matter with our housekeeping and maintenance teams to ensure that all beds are promptly inspected and any issues are rectified without delay. Your comfort is of the utmost importance to us, and we are committed to ensuring that you enjoy a peaceful and rejuvenating stay with us in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.
