Ratings based on 981 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
We stayed the red roof inn few years back and it was fine. That’s why we decided to stay in inn again but this time everything was terrible.
When we first opened the door of our room, the room smells musty. The sink was clogged, it took a while for the water to go away when we were using the sink.
The bathroom looks old and in bad condition. Also, the floor looks like it never got cleaned. It was disgusting. We had to clean the room before we used it.
We would never book this inn again. We are so disappointed about this stay.
by A verified traveler
Posted 27 May 2024
It’s a great place to spend weekends quiet and calm place
Comment from Hotel Management
28 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Ariel,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. It's wonderful to hear that you found our location to be an ideal place for a quiet and calm experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 23 May 2024
Overall was a good stay. Older property but clean with upgrades. Was clean.
Comment from Hotel Management
23 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Christopher, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ BOSTON - FRAMINGHAM regarding the cleanliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler from SIMSBURY
Posted 22 May 2024
Solid place to stay outside of Boston for the price. MUCH better than similarly priced alternatives.
Comment from Hotel Management
24 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hey Vincent, The staff and I at the RED ROOF PLUS+ BOSTON - FRAMINGHAM appreciates your feedback following your recent stay. You highlighted you liked our affordable rates. We at Red Roof, aim to deliver enjoyable experiences for all our guest. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Rosie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 May 2024
Location
Comment from Hotel Management
23 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Nitin,We are appreciative you took the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read you liked our location. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Christopher, We at the RED ROOF PLUS+ BOSTON - FRAMINGHAM are thrilled to see your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler from Scottsdale
Posted 20 May 2024
Room stank of tobacco use, notwithstanding identified as non-smoking room.
Comment from Hotel Management
21 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Richard,We appreciate your feedback after your experience with us at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. Please accept our apologies for the smell of smoke you indicated to be in the room. Comments like yours are encouragement to all our Red Roof staff as we aim to continuously improve. Please know you are a valued guest and your business with us.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
The pictures on Expedia for this location have not been updated in quite some time and pretty much dooped me into purchasing the room. When we walked in the ceiling was literally crumbling over our heads in the bed. The walking room around the bed and in the bathroom was tight. And the room was muggy and smelled of mildew, the AC never really dried the air in the room, and it was only a 60 degree weekend. Had I gotten the same impression from the pictures as I did in person, I would have chosen a different room/hotel chain elsewhere. I don't think I will be renting a run from any Red Roof Inns ever again! The room was NOT worth the $200 price tag!!
Comment from Hotel Management
20 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Mallory, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the room was small, smelt like mildew, the ceiling crumbled, and the AC was faulty. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
Worse stay ever
Comment from Hotel Management
20 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Sergio, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. In response to any hindrances faced we sincerely apologize for the less-than-ideal experience you indicated to have had. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
