Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Overall very good service and amenities
by A verified traveler from Southwest harbor
Posted 28 Apr 2024
by A verified traveler
Posted 27 Apr 2024
Convenient location in Cambridge.
by A verified traveler
Posted 22 Apr 2024
Great room, great food and great location!
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Hello Jamie,Now that's a review we love to see! Thank you for sharing! Our team works hard every day to make sure our guests have a great experience, so we are thrilled to know we exceeded your expectations. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge any time you're heading back to our area.
by A verified traveler
Posted 21 Apr 2024
Service isn’t matching with classic outfit. There were extra overnight stay fees that were not expected
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Michelle,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the service you received during your visit, and we will be sure to discuss your comments regarding this matter internally. In addition, while we always strive to be as transparent as possible regarding our fees, your feedback is gratefully received and will be kept in mind for the future. Thank you, and we hope you will consider giving us another chance soon.
by A verified traveler
Posted 21 Apr 2024
Great property. Frank at the front desk was very helpful and kind.
Walking distance to MIT and short Uber to Fenway.
The only issue I had with my room was the center nightstand had a strong ash tray smell. At times it was pretty strong but not enough for me to complain or request a room change.
Not a big deal. Overall great property.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Michael,Thank you for taking the time to provide your review of Hyatt Regency Boston / Cambridge. We are delighted you found it to be a great property, especially with its convenient location near MIT and Fenway Park. It sounds like Frank at the front desk made a great impression with his helpfulness and kindness, which is what our hospitality is all about. Your feedback regarding the odor in your room is appreciated and will be addressed with housekeeping. We look forward to you staying with us again in the future.
by A verified traveler
Posted 19 Apr 2024
Front staff were friendly
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Greetings!We are happy to hear you enjoyed your recent stay with us at Hyatt Regency Boston/Cambridge. Our staff loves to make our guests feel at home, and we're delighted that they left such a tremendous impression on you. We look forward to welcoming you back for another great stay soon!
by A verified traveler
Posted 19 Apr 2024
Friendly staff and lovely hotel. Convenient location
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Greetings Robin,Thank you for providing your review of Hyatt Regency Boston/Cambridge. We are delighted to know that our friendly and accommodating staff, aesthetic appearance, and appealing location provided you with the stay you deserved. We look forward to hosting you again in the future!
by A verified traveler
Posted 18 Apr 2024
My partner and I stayed here for 5 nights as I ran the Boston marathon on Monday. The hotel itself is wonderful with picturesque views of the Charles River. The reception staff are really helpful (shout-out to the lovely lady who recommended places to go to in Salem, as her sister lives there) it was definitely worth visiting, we had a blast!
There were a lot of other marathon runners staying too and this gave the hotel a community feel. There is a trader Joe's about 20 minutes away from the hotel, which was ideal. The pasta night was a great idea (only critique is the size of the pasta was on the smaller side, I definitely felt like I could have done with some more the day before a marathon 😄)
We did spend a fair amount of money on Ubers just to get to the other side of the Charles River and back. Overall really happy with our stay and would recommend to anyone running future Boston marathons.
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Hi there!Thank you so much for the five-star review. We hope you had a great time running the Boston Marathon! It's wonderful to hear you had such an excellent stay with us and enjoyed the top-notch hospitality our team works hard to deliver to our guests. We'll pass on your compliments, and we hope you'll come back again!
by A verified traveler
Posted 17 Apr 2024
Safe
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Afshin,Your comfort and security are our top priorities, and we're pleased this stood out during your time with us. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for another safe and enjoyable experience!
