Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
The bed is super comfortable I could sleep in it all day. The room is very clean well put together. a little on the pricey side, but well worth it.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Solomon, Front Office Manager, Hotel Management
Thank you for your review Richard!
by A verified traveler
Posted 17 May 2024
Convenient location, kind and helpful staff.
Comment from Hotel Management
17 May 2024 by Solomon, Front Office Manager, Hotel Management
Thank you for your feedback Nancy! We are glad to see that you enjoyed your stay.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Solomon, Front Office Manager, Hotel Management
Thank you for your 5/5 rating!
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by Solomon, Front Office Manager, Hotel Management
Thank you for your review Susan! We appreciate it!
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by HWS Team, Hotel Management
Thank you so much for choosing the Homewood Suites Needham. We are glad to hear that you enjoyed your stay. We hope to see you again when you are in the Needham area again!
by A verified traveler
Posted 6 May 2024
The property was very dirty. The room smelled bad and had stains on the sheets, hair on the sheets, stained carpet and walls. We walked into the room, looked around, pulled back the sheets, and walked back out. The front desk manager was hostile and said the night would not be refunded since we already checked in.
Comment from Hotel Management
6 May 2024 by HWS Team, Hotel Management
Good Afternoon Katherine,Thank you for taking the time to share your experience with us. We're sorry to hear that your experience with us was not up to par. We strive to provide exceptional service and accommodations to all our guests, and we regret that we fell short of your expectations on this occasion. A member of our management team will be contacting you directly to discuss your experience.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Solomon, Front Office Manager, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 2 May 2024
Nice place to stay, very quiet and free parking.
Comment from Hotel Management
2 May 2024 by Solomon, Front Office Manager, Hotel Management
Thank you for your review! We are delighted to hear that you enjoyed your stay with us.
by A verified traveler from Hialeah
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Solomon, Front Office Manager, Hotel Management
Thank you for your feedback.
