Ratings based on 982 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from branchburg
Posted 11 May 2024
facilities are out of maintenance and getting old. The wall skirt peeling off, and the hallway is full of the cooking smell.
Comment from Hotel Management
12 May 2024 by Hotel Management, Hotel Management
Dear QING, Thank you for choosing us. We are sorry for the disappointment caused by the hotel's condition and that you felt the need to update. Also, we regret the smell concerns that you mentioned. We will share them with the concerned team for further improvement as we move forward. Apart from this, we hope you had a pleasant time. Please return for an outstanding time while in the area again.Sincerely,Hotel Management
by A verified traveler
Posted 10 May 2024
Bathroom tub was dirty. Staff did not want to provide cleaning while I was there
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
Dear Myra, Thank you for being our guest. We apologize for any inconvenience caused. Our team strives to maintain high standards of cleanliness, and we regret falling short during your stay. As an extended stay, we provide housekeeping service on a weekly basis. However, this can be requested anytime with a minimal additional fee. We are sorry if this was not done. Rest assured, your concerns will be addressed promptly with our staff to ensure a more satisfactory experience for future guests. We appreciate your feedback and hope for the opportunity to restore your confidence in our accommodations.Sincerely,Hotel Management
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 2 May 2024
Wouldn’t stay here again if I could avoid it
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Dear Steven, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we failed to do so and apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 21 Apr 2024
General manager katie was great
by A verified traveler
Posted 19 Apr 2024
Nice staff. A little run down in the room. Needs an update. Overall great for the price. Totallly satisfied with my stay.
Comment from Hotel Management
20 Apr 2024 by Hotel Management, Hotel Management
Dear Robyn, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
The smoke detector was hanging by wires and the divider on floor was cracked. I cut my toe between the cracked boards. The hallways smelt HORRIBLE.
Comment from Hotel Management
19 Apr 2024 by Hotel Management, Hotel Management
Dear Jessica, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room fresh and up to date. The rooms are checked thoroughly before being delivered to the guests, but we will discuss this to review any missing spots and make improvements. Our front desk team is there to listen to your needs and improve your time. Please return and join us again whenever you return to the city.Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
