Ratings based on 841 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
The AC was super loud. The worst part is the shower head didnt working in my room. I found out about that around midnight, that's why i couldn't call the reception to change the room.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Ha, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
by A verified traveler
Posted 4 May 2024
Everything
by A verified traveler
Posted 20 Apr 2024
Just heard of women's selling thenself st this place
Comment from Hotel Management
22 Apr 2024 by Hotel management, Hotel Management
Dear Geronimo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Please return and enjoy our best hospitality.Sincerely,Hotel Management
by A verified traveler
Posted 17 Apr 2024
Beware, this hotel is not worth over $100 per night!! Our room was very dirty, the furniture was torn almost to shreds by either a cat or puppy. There was long black hairs in the bathtub (I have short blonde hair).
The TV had a bluish-purple tint that made it impossible to make out the picture on the TV. We called to get a new TV, only to be told that all of the rooms had the same problem with the TV. The floor was filthy, with dirt and God only knows what else. The grab and go breakfast was a joke. There was only coffee, tea, oatmeal, 2 flavors of small muffins, and one flavor of fig newtons. We definitely do not recommend nor will visit this hotel again.
Comment from Hotel Management
18 Apr 2024 by Hotel Management, Hotel Management
Dear Sherry, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Further, we regret that our breakfast choices were not meeting your expectations, and we will share them with the team for improvement. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
by A verified traveler from KISSIMMEE
Posted 16 Apr 2024
by A verified traveler
Posted 15 Apr 2024
Everything
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Jessica, We are pleased that everything went well for you during your visit to our city. Knowing that our location, clean, and comfortable rooms pleased you is excellent. Thank you for choosing us, and we look forward to your next stay. Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
Good enough for overnight before flying out. Great parking. Easy location
by A verified traveler
Posted 14 Apr 2024
We had booked a king bed room but got 2 queens no sofa. The bedside clock was broken brought it to the front desk they did not have a replacement. The staff was very friendly.
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Dear Theo, Thank you for choosing our hotel for your recent stay. We always try to honor guests' room requests, but it is only sometimes possible, depending on the occupancy. Our front desk team works 24/ 7 to help you have the best time while you are our guest. Further we are sorry for the disappointment caused by the broken clock in the room. We will instruct the team to check the room properly before delivering and keep the stock of supplies for the comfort of the guest's needs. Please return, and we hope you will choose to stay with us again on a future visit to the city for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 10 Apr 2024
Lie for breakfast
Comment from Hotel Management
11 Apr 2024 by Hotel Management , Hotel Management
Dear Emmanuel, We apologize if there was any confusion or disappointment regarding breakfast offerings. We aim to provide accurate information about amenities. While some of our locations offer Grab-and-Go breakfast options, such as granola bars and packaged pastries, we understand that this may not meet every guest's expectations. Your feedback is important to us, and we will strive to ensure that future communications are clear and transparent. We appreciate your understanding and look forward to welcoming you back for a better stay.Sincerely,Hotel Management
by A verified traveler
Posted 8 Apr 2024
It smelled like people were smoking in the rooms, even though it says smoke free
Comment from Hotel Management
10 Apr 2024 by Hotel Management, Hotel Management
Dear Helene, Thank you for choosing us. It is nice you had a pleasant time, but we are also sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
