Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 12 Jun 2024
Great check in but when I asked for late check out they said no because I booked with 3rd party. That was very disappointing. I was only looking for an extra hour
by A verified traveler
Posted 5 Jun 2024
Friendly staff
Comment from Hotel Management
6 Jun 2024 by Sucre F., Hotel Management
Dear Melissa,Thank you for rating your recent stay. Based on the score we noticed that there is place for improvement and would love an opportunity to make it even better for you.We hope for an opportunity to elevate your experience wherever your travels bring you back to the Boston area.All the best,
by A verified traveler
Posted 2 Jun 2024
Was close to the event venue, clean and had ample parking
Comment from Hotel Management
6 Jun 2024 by Sucre F., Hotel Management
Dear Michelle,Thank you sir sharing your experience with us.I’m glad to hear that the location, parking and the cleanliness were just to your convenience.We hope to see you again whenever your travels bring you back to the Boston area. All the best.
by A verified traveler
Posted 31 May 2024
The front desk staff was very friendly and helpful. The room was clean and quiet. The staff at the bistro downstairs made mistakes with my order each time I ordered food there, they seemed to not be paying attention to the details of the orders. Both times there were ingredients listed on the item I ordered on the menu that were not included when I received it and I had to ask for them to be added. That was disappointing. Overall, the hotel experience was positive though. I did find it challenging to find the hotel when I was driving into the city, I didn't see a clear sign with the name on the front of the building anywhere.
Comment from Hotel Management
6 Jun 2024 by Sucre F., Hotel Management
Dear Emma,Thank you so much for taking the time to share your experience with us.I’m happy to hear that your enjoyed the team interactions and the cleanliness of our room, also like this opportunity to extend an apology for the food recipe being served wrong.We have shared your feedback with all Bistro associates and used as a teachable tool to ensure we do better next time.We hope to see you again soon to make it a memorable experience.All the best,
by A verified traveler
Posted 30 May 2024
Property is maintained well. To make it perfect, there’s no additional mirror outside the bathroom. Guest have to pay for outdoor parking in their property.
Comment from Hotel Management
6 Jun 2024 by Sucre F., Hotel Management
Dear Alvin,Thank you for sharing your opinion with us, we would shared your suggestions with the ownership to be considered in future refreshing services to ensure a mirror is available as suggested.Hoping for an opportunity to make it better for you soon.All the best,
by A verified traveler
Posted 28 May 2024
The first room was not the configuration we had paid for and had to change rooms. the second room had a VERY dirty stained and awful smelling mattress on the sofabed. We requested blankets, quilts, etc to cover it up since there were no other options. We had to go down twice to remind them. They did finally give them to us.
Comment from Hotel Management
6 Jun 2024 by Sucre F., Hotel Management
Dear Jennifer,I want to extend my sincere apologies for what you described as it definitely fell short from the quality of service we strive to deliver.We have shared your feedback with the appropriate team members to ensure this was an isolated incident and prevent it from happening again in the future.We do hope for an opportunity to make it right by you, whenever your travel’s brings you back to our area. Sincerely,
by A verified traveler
Posted 27 May 2024
Good hotel with decent rates
Comment from Hotel Management
6 Jun 2024 by Sucre F., Hotel Management
Dear Jigar,Thank you for rating us a 5 and sharing your brief opinion with us.Looking forward to seeing you again soon.Regards,
by A verified traveler
Posted 26 May 2024
