Ratings based on 974 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
We had a great stay here at Best Western Plus the in the Boston area! Great hospitality and customer service!
Thank you
Comment from Hotel Management
18 Jun 2024 by Ruth St Louis, Hotel Management
We are thrilled to see you had such a memorable experience at our hotel. We thrive to always provide the best guest experience that we can for all of our guests. We hope that we get to see you again soon and if you need anything in the future please feel free to reach out to me directly. Have a great day.
by A verified traveler
Posted 12 Jun 2024
Nice enough for a nights stay, room could have been cleaner
Comment from Hotel Management
12 Jun 2024 by Ruth St Louis, Hotel Management
We are very happy that you enjoyed your stay with us. This review was great to read. We appreciate your taking the time to write and for choosing us for your visit. We hope to see you again sometime.
by A verified traveler
Posted 12 Jun 2024
My only concerns was the noise disruption during my recent stay at your hotel and the smell of smoke. We checked in at late evening after a long drive, and were hoping to sleep in the following morning. However, as early as 9 AM, the cleaning staff were extremely loud. The walls are not soundproof, and we were woken up by the noise. Despite our request for a late check-out, we ended up checking out at 11:30 AM due to the disturbance.I hope that measures can be taken to prevent similar issues for future guests.
Comment from Hotel Management
12 Jun 2024 by Ruth St Louis, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. we will take care of the noise issue you had and thank you for letting us know. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Ruth St Louis, Hotel Management
We are thrilled to see you had such a memorable experience at our hotel. We thrive to always provide the best guest experience that we can for all of our guests. We hope that we get to see you again soon and if you need anything in the future please feel free to reach out to me directly. Have a great day.
by A verified traveler
Posted 11 Jun 2024
The property is close to a location I need to be and is a fair price. The staff was very welcoming and friendly. Lunch in the Tavern restaurant was lovely.
Comment from Hotel Management
11 Jun 2024 by Ruth St Louis, Hotel Management
Thank you for staying with us and for sharing your experience here for others to read. We are committed to a world class experience. We were all happy to hear you had a nice stay. We hope to see you again soon.
by A verified traveler
Posted 11 Jun 2024
Good
Comment from Hotel Management
11 Jun 2024 by Ruth St Louis, Hotel Management
Thank you for staying with us and for sharing your experience here for others to read. We are committed to a world class experience. We were all happy to hear you had a nice stay. We hope to see you again soon.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Ruth St Louis, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 6 Jun 2024
Wonderful
Comment from Hotel Management
7 Jun 2024 by Ruth St Louis, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
18 Jun 2024 by Ruth St Louis, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 28 May 2024
D
Comment from Hotel Management
28 May 2024 by Ruth St Louis, Hotel Management
We are thrilled to see you had such a memorable experience at our hotel. We thrive to always provide the best guest experience that we can for all of our guests. We hope that we get to see you again soon and if you need anything in the future please feel free to reach out to me directly. Have a great day.
