Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Habitacion comoda. Cerca de centro comercial. En un lugar tranquilo
Comment from Hotel Management
14 Jun 2024 by Raj, Hotel Management
Dear Maritza, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your business and your feedback!
by A verified traveler
Posted 13 Jun 2024
The service and profesionalism of Rodge , Irsa and the other staff.
Comment from Hotel Management
14 Jun 2024 by Raj, Hotel Management
Dear Pedro, we would like to thank you for taking the time and giving us a great rating and a good review as well, we truly appreciate your feedback!
by A verified traveler from Bkemra
Posted 13 Jun 2024
The bed sheets were dirty full of hair. The mattress was not comfortable at all. The breakfast was very poor.. it was not worth the money at all. It was the worst western , and not the best western.
Comment from Hotel Management
13 Jun 2024 by GM, Hotel Management
Dear Nazih, we wish you called the front desk and we would have either fixed everything and or move you to a different room, we sincerely apologize for the inconvenience.
by A verified traveler
Posted 12 Jun 2024
Owners onsite. Very quiet area. Within a mile of the mall, Starbucks, restaurants.
Comment from Hotel Management
12 Jun 2024 by Raj, Hotel Management
Dear Jody, we would like to thank you for taking the time and giving us a great rating and an excellent review as well. Thank you for staying with us!
by A verified traveler
Posted 12 Jun 2024
IF you want a place to lay your head this place does the bare min of that. We were told that our room was cleaned ahead of our arrival and that it would not be cleaned (sheets changed or bed made, bathroom items restocked etc) again. Additionally we were instructed to bring the used towels downstairs to get new ones. When i did this they didn’t take them from me but led me to the laundry room where they told me to place them in the bin. Same thing with the trash we had to bring it down and told which trash can to put it in. My sister and I just bought towels since the ones they provided were stained and looked like they hadn’t been washed with bleach. The place still has the writing on the wall of the rm numbers from before the plaque was put up. Tap on the ceiling was obvious and patched areas on the wall was not covered over with wall paper. Would not stay again
Comment from Hotel Management
12 Jun 2024 by GM, Hotel Management
Ms. Jean, I am truly sorry that you misunderstood our housekeeping request, we said that we do not provide housekeeping everyday but if you wanted housekeeping we would have provided you everyday. My sincere apologies for the inconvenience. Also, the room numbers on the wall bleed through the wall vinyl and we simply cannot do anything about it, and we will make sure it does not happen during our next renovation.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by GM, Hotel Management
Dear Birgul, Thank you for your review we are sorry that you were not happy with your stay!
by A verified traveler
Posted 10 Jun 2024
Our room was clean and spacious. The staff was courteous and helpful. The breakfast was fresh and clean and had a variety of choices.
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Dear Wilma, we would like to thank you for taking the time and giving us a good rating and a good review as well, thank you for staying with us!
by A verified traveler
Posted 6 Jun 2024
rude service
Comment from Hotel Management
7 Jun 2024 by GM, Hotel Management
Dear Phanielle, we are truly sorry that you felt the service was not to your expectation, you may call the hotel and discuss this with me.
by A verified traveler
Posted 6 Jun 2024
Meh
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Dear Nicholas, we are truly sorry you were not happy with your stay, you may call the hotel to discuss your stay.
by A verified traveler
Posted 5 Jun 2024
Can't complain!
Comment from Hotel Management
5 Jun 2024 by Raj, Hotel Management
Dear Mardochee, we would like to thank you for taking the time and giving us a great rating, we truly appreciate your business and your feedback!
