Ratings based on 136 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
easy parking
Comment from Hotel Management
14 May 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your review. We are glad that you liked our easily accessible parking. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
by A verified traveler
Posted 10 May 2024
Guest rooms were small--bed was uncomfortable
Comment from Hotel Management
12 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
by A verified traveler from Lancaster
Posted 9 May 2024
Comment from Hotel Management
12 May 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 8 May 2024
Experience was great
Comment from Hotel Management
12 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We're delighted to hear that you had a great experience! Providing exceptional service and ensuring our guests have a wonderful stay is our top priority. Thank you for choosing us, and we look forward to welcoming you back for another great experience in the future!
by A verified traveler
Posted 7 May 2024
I like the service and clean
Comment from Hotel Management
8 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
by A verified traveler
Posted 6 May 2024
Overall, the property was good. The front desk worker, I didn't catch her name sadly, was super friendly and attentive. She always had a smile and made us feel welcome. The hotel is right next to two different restaurants, Outback and a local seafood place. I left things in the back of my truck and didn't feel worried they'd be stolen. My only real issue with the hotel was the smell of the room. When we first walked in, a pungent smell hit us immediately. It was strange in that it smelled like "stale bleach" as my wife put it. It eventually went away (or we became nose blind to the smell), but I'd suggest they look into changing their cleaning products/routine.
Comment from Hotel Management
7 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 6 May 2024
Only hiccup was check in was at 3pm and I thought it was 2pm. Got there and a lady was like “no, we were full last night. You can’t check in until maybe 2:45pm.” She did her job but I didn’t care for her demeanor. When I came back at 3pm, there was a different lady there and she was SO pleasant!She definitely saved my thoughts on the hotel. Room was clean, bathroom was clean. No complaints and I would definitely stay again! It’s about 9 min from Brookshire arena, which is were our show was. Very convenient!
Comment from Hotel Management
7 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback, and I apologize for any inconvenience during check-in. I'm glad to hear that the staff member made a positive impression and that you enjoyed your stay overall. We appreciate your kind words about the cleanliness of the room and bathroom, as well as the convenient location. We look forward to welcoming you back in the future!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Sophia CSR, Hotel Management
Hi Darrell,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
