Ratings based on 578 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Decent hotel, close to Romme Alpin
Posted 27 Dec 2023 on HotelsWe spent one night here. The staff are very nice and helpful. The place is in good condition, looks modern and newly renovated.
There were crumbs in one of our beds, which is very disturbing - seems the sheets were maybe not changed or someone was eating while making the bed? Not very sanitary.
The breakfast is nice and what you would expect at a chain hotel. The dinner buffet was not edible. Plan to eat at a nearby restaurant for dinner.
Comment from Hotel Management
9 Feb 2024 by Maud Björklund, Hotel Management
Hello and many thanks for sharing your hotel experience with us! It helps us improve and get even better at what we do. Nice to hear that you like the hotel after the renovation, our breakfast and team members. We’re sad to hear that you were not all satisfied. As your guest experience is really important to us, we will taken actions to ensure that it won’t happen in the future. We hope that you will stay with us again, very welcome back! All the best,Maud at Scandic Borlänge
by A verified traveler
Posted 3 Aug 2023 on Hotels
Comment from Hotel Management
7 Aug 2023 by Maud Björklund, Hotel Management
Hej Tara och stort tack för ditt fina betyg efter din vistelse hos oss! Det gör oss väldigt glada att du trivdes så bra - varmt välkommen tillbaka! Hälsningar från Maud på Scandic Borlänge
by A verified traveler
Posted 27 Dec 2022 on Hotels
Comment from Hotel Management
28 Dec 2022 by Fanny, Hotel Management
Tusen tack Marcus för ditt fina betyg över oss. Varmt välkommen åter!
by A verified traveler
Posted 26 Dec 2022 on Hotels
Comment from Hotel Management
28 Dec 2022 by Maud Björklund, Hotel Management
Hej Fredrik,Tack så mycket för höga betyg efter din vistelse hos oss! Önskar dig fina helgdagar och varmt välkommen åter.Vänliga hälsningar,
by A verified traveler
Posted 10 Oct 2022 on Hotels
Comment from Hotel Management
6 Dec 2022 by Fanny, Hotel Management
Tack Ari för ditt fina betyg över din vistelse hos oss. Varmt välkommen åter!
by A verified traveler
Posted 3 Apr 2022 on Hotels
Comment from Hotel Management
6 Apr 2022 by Danijela Salov, Scandic Borlänge, Hotel Management
Hej Peter och tusen tack för din fina bedömning efter din vistelse hos oss. Detta ska vi dela med hela teamet!
Varmt välkommen åter!
by A verified traveler
Posted 4 Jan 2022 on Hotels
Comment from Hotel Management
18 Jan 2022 by Adam, Front Office, Scandic Borlänge, Hotel Management
Hej Marie,
Tack snälla för att du tagit dig tid att skriva ett omdöme! Härligt att höra att du hade en fin vistelse hos oss. Vi ser till att dela detta med hela teamet. Hoppas att vi ses snart igen!
Allt gott!
by A verified traveler
Posted 27 Nov 2021 on Hotels
Comment from Hotel Management
7 Dec 2021 by Danijela Salov, Hotelldirektör, Hotel Management
Hejsan och tusen tack för din fina bedömning efter din vistelse!
Varmt välkommen tillbaka!
by A verified traveler
A trusted favourite in Borlänge
Posted 5 Mar 2021 on HotelsRooms have been refurbished since my last stay. Rooms feel fresh, airy and clean. Breakfast is included offering a range of food for all people. Staff are very helpful and do their best in accommodating people during their stay especially under COVID. Pool on site, however at the moment there’s restrictions on how many can be in there at one time so guests need to book a time to use the pool. Ideally the same is done for breakfast so it’s not all rushed at one time. Ample parking both inside and outside. We always park indoors under the hotel at a cost of 100kr for 24hrs.
Comment from Hotel Management
23 Apr 2021 by Danijela Salov, Scandic Borlänge, Hotel Management
Hej Christopher,
Tusen tack för din fina feedback efter din vistelse hos oss. Detta ska vi dela med hela teamet!
Varmt välkommen tillbaka!
by A verified traveler
Good but crowded at check-in
Posted 24 Feb 2021 on HotelsGood hotel, unfortunately quite a lot of people when we checked in around 16:30, concerns about spread of virus. Breakfast was slotted, that should have been requested at booking. Now we had very early slot...
Comment from Hotel Management
23 Apr 2021 by Danijela Salov, Scandic Borlänge, Hotel Management
Hejsan,
Tusen tack för sin återkoppling. Vi förstår din oro och försöker att hitta så bra lösning som möjligt på hotellet för att få en spridning på gäster. Vårt mål är att i framtiden försöka ordna så att gästerna kan boka frukosttider vid bokningstillfället.
Tack igen för feedbaken. Detta är väldigt viktig information för oss.
