Ratings based on 64 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Pathetic, extremely dirty kitchens, Spider webs in the rooms, reception staff busy using mobile phone, make excuses if need any sort of assistance, extremely cold in the night no heater and no power socket inside the room. If going with kids don't go.
Comment from Hotel Management
12 Jun 2024 by KellyC, Hotel Management
Dear Danish, Thank you for taking the time to share your feedback. We value all feedack and we sincerely apologise for the experience you had during your stay with us. Your comments are very concerning and we take them seriously as they do not reflect the standards we strive to uphold.Cleanliness Issues: We are deeply sorry to hear about the condition of the kitchen and rooms. Cleanliness is a top priority for us, and we will be conducting a thorough review with our housekeeping team to ensure all areas meet our stringent standards. Immediate steps will be taken to address and rectify these issues.Staff Conduct: Our team is trained to provide the best possible service and support to our guests. We will be addressing this matter with our staff to ensure that such incidents do not occur in the future.Room Facilities: As we are an eco camp we have hot water bottles and extra blankets in the room if required. There are a number of power sockets near the buffet table, in the ensuite and near the bedside tables. Your feedback is invaluable in helping us improve our services. We are committed to making necessary improvements and would appreciate the opportunity to discuss this further.We hope if you return to the area, you will give us another chance to provide you with the quality stay you deserve.
by A verified traveler
Posted 10 Mar 2024
Coming from the USA, we had never seen a kangaroo outside of a zoo. This place was AMAZING!! It surpassed every expectation we had, the bed was comfortable, everyone was very nice, and watching the kangaroos in the evening and mornings is something we will never forget!!
by A verified traveler
Glamping but not in style
Posted 11 Jan 2024 on HotelsCheck in times are not 2pm like hotels.com advises, its 3pm if you are staying in the glamping tents, and 2pm all other camping styles.
Duct tape used to secure the screen door, and not clean properly with pizza box and water bottle left under the main bed from whomever used the room last.
Comment from Hotel Management
12 Jan 2024 by KellyC, Hotel Management
Thank you for your review. We apologise the check in time was listed as 2pm and have updated accordingly on the booking platform. We deeply regret that you found an empty pizza box and a water bottle under the bed and duct tape on the door to your room. Please rest assured that such oversights are not reflective of our usual standards, and we are taking immediate steps to address this issue with our housekeeping team. We understand the importance of cleanliness and maitenance and we are committed to ensuring that similar incidents do not happen in the future. We would like to express our gratitude for bringing this to our attention and hope to see you again, in the near future.
by A verified traveler
Posted 19 Dec 2023 on Lastminute
Comment from Hotel Management
29 Dec 2023 by KellyC, Hotel Management
Hi Saria. We would be very keen to learn more about your stay, to assist in our continued efforts on improving our services. Would you mind providing more information to the Expedia team so they can pass on the details resulting in a 2 star review.
by A verified traveler
Posted 11 Dec 2023
by A verified traveler
Posted 8 Dec 2023 on Hotels
Stayed for a couple of nights in Paperbark Glamping Tents, family of 4.
Kids loves the kangaroos! Awesome grounds, extremely well kept!
Restaurant on site is a massive plus - food is ok (expect Pub Meal), and good bar on site with Gelato Bar for the kids.
Area is good - way out of the rat race. Great place to base yourself and explore Noosa Northshore by 4WD.
The lake is good for toddlers (ankle deep forever…..) not ideal for a swim due to shallow depths (think canoe / paddle boards)
Would I stay again? Yes. The Glamping tents are fantastic!
Comment from Hotel Management
11 Dec 2023 by KellyC, Hotel Management
Thank you for the review Glen. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 29 Nov 2023 on Ebookers
We enjoyed two nights with our toddler in a wilderness tent. It was great value for money and our little one enjoyed watching the wildlife especially the Kangaroos. Options to suit every budget from camping sites to glamping tents.
Comment from Hotel Management
29 Nov 2023 by KellyC, Hotel Management
Thank you for your feedback Louise.
by A verified traveler
Posted 29 Oct 2023
The showers were appaling. No pressure and this really needs fixing as customers expect better when glamping.
The fish and chips looked amazing, but the fish was off. The restaurant did not agree to reimburse this and that was disappointing and again unexpected from such a restaurant.
Comment from Hotel Management
29 Nov 2023 by KellyC, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent visit to Cootharaba did not meet your expectations, and we appreciate the opportunity to address your concerns.We are genuinely sorry to hear that the freshness of our fish & chips did not meet your expectations. Traditionally this is one of our most popular dishes and we recieve rave reviews. Our commitment to quality is something we take very seriously. Upon discussing with the staff they advised they would have openly provided a new meal but this was not requested at the time.
by A verified traveler
Posted 27 Aug 2023 on Hotels
Comment from Hotel Management
28 Aug 2023 by KellyC, Hotel Management
Thank you for your review Ryan. We hope to see you again, soon.
by A verified traveler
Posted 17 Aug 2023 on Hotels
Comment from Hotel Management
18 Aug 2023 by KellyC, Hotel Management
Thank you for the review Julie. We hope to see you again, soon.
