Ratings based on 445 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2023 on Hotels
Comment from Hotel Management
23 Sep 2023 by Simone, Hotel Management
Thank you for taking the time to bring us the comments relating to your stay that I will share with all the department heads. Our constant desire is to ensure that guests spend pleasant moments at the Resort and when this happens we are happy to have fulfilled our mission. While waiting to welcome you to the Resort again, I cordially greet youSimoneP.A. of GM
by A verified traveler
Posted 30 Jul 2023
by A verified traveler
Posted 9 Jul 2023 on Hotels
by A verified traveler
Posted 16 May 2023
The staff was terrific and offered a great deal. The only incident was when the staff that did the laundry charged over 70euros more as they checked a box on my laundry sheet stating I wanted expedited service. And the laundry came back wet. They quickly resolved the issue by taking away the upcharge and taking our clothes back and drying them completely.
by A verified traveler
Not a 5 star hotel. Maybe 2.
Posted 21 Apr 2023 on HotelsWorst hotel ever. Feels like it is stuck in the 80’s - Everything is old. No hot water in the shower. They told us to take a shower in the spa. AC didn’t work and it was very hot in The night. Breakfast was not tasty. At least we got a discount in the end. Still - not worth it.
by A verified traveler
Posted 17 Oct 2022
YOU CANT USE THE SPA unless you are staying on the top suites. Spa access is reserved for VIP suites only, SPA has only space for 8 people per day meaning most likely it will be taken by the VIPS. If there is space, then you must know that SPA is NOT included, it costs 20 euros per person. Service is like highway hotels, not 5-star service.
Comment from Hotel Management
17 Oct 2022 by Vasile , Hotel Management
Dear Mrs. Marcela,we are sorry that the stay did not live up to her expectations; our constant desire is that guests spend pleasant moments at the Resort and when this does not happen we are sorry. We would like to clarify that the wet area of the Spa has a maximum capacity of 8 people at the same time to allow guests to use the Spa in a comfortable way or that everyone has a dark chair and that there is no confusion. But the spa is open from Monday to Saturday from 10 am to 8 pm and on Sunday from 8.00 am to 8.00 pm. So more than eight people come in all day.The wet area is not included for some room types but is included for the higher rate rooms and suites. But this is indicated in all of our communications.Best regards
by A verified traveler
Posted 3 Oct 2022
In total very good experience
by A verified traveler
Posted 23 May 2022 on Hotels
by A verified traveler
spectacular hotel
Posted 17 May 2022 on HotelsWe had an amazing time at the hotel with our family. It’s a beautiful hotel, in a beautiful location
by A verified traveler
Plush luxury at a price
Posted 6 Sep 2021 on HotelsThe resort is very nice: plush, comfortable and excellent service throughout the location.
Personally we didn’t like the pool set up and we found the food and drink expensive.
The beach club is a climb down but very nice.
Very nice room with sea view with a really comfortable bed.
