Ratings based on 355 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Camarillo
Posted 6 Feb 2024
Dirty place and old, stinky too . They gave me an old room and I complained it wasn’t what I had seen in the website so they move me to a different floor with a new bedroom but still smell like 💩. Don’t book it at this location if you are smart . The ladies managers are very rude -no education .
by A verified traveler
comfortable hotel
Posted 23 Aug 2023 on HotelsComfortable hotel, handy for motorway, food and cleanliness very good
by A verified traveler
Posted 1 Aug 2023
Comment from Hotel Management
3 Aug 2023 by Toute l'équipe du Mercure Bordeaux Lac, Hotel Management
Nous vous remercions d'avoir pris le temps pour l'avis que vous avez laissé sur notre hôtel.Nous espérons vous accueillir à nouveau très bientôt au Mercure Bordeaux Lac !
by A verified traveler
Posted 23 Apr 2023 on Hotels
by A verified traveler
Posted 15 Aug 2022
The staff were really nice and helpful. The pool was well used too but we’ll maintained
Comment from Hotel Management
19 Aug 2022 by Toute l'équipe du Mercure Bordeaux Lac, Hotel Management
Dear Louise,Thank you for your comment, we are glad to know that you have a great stay in our Hotel Mercure Bordeaux Lac. We will be happy to welcome you again !
by A verified traveler
Posted 11 Aug 2022
WE stayed in room 407 and it was very challenging to get the door open.
Comment from Hotel Management
19 Aug 2022 by Mercure Bordeaux Lac Team, Hotel Management
Dear Stephen,Thank you for taking the time to comment your experience at the Hôtel Mercure Bordeaux Lac. Rest assured that we informe technical service of your feedback, and the necessary measures will be take to address the problem and prevent future occurrence.We hope that this point doesn’t mess the rest of your stay and welcome you back soon in the Mercure Bordeaux Lac.
by A verified traveler
Posted 11 Aug 2022 on Hotels
Comment from Hotel Management
19 Aug 2022 by Toute l'équipe du Mercure Bordeaux Lac, Hotel Management
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
by A verified traveler
Posted 3 Aug 2022 on Hotels
Unhelpful staff, ants in room, charged for drinks that were never ordered
by A verified traveler
Posted 30 Jul 2022 on Hotels
by A verified traveler
Posted 23 Jul 2022
We booked a room for 2 adults and 2 children and it was huge. price and quality was good. The pool is good and big.
The dinner was delicious and enough choice. The same applies for the breakfast. The service at the restaurant was not as good as the food. They were not very interested, gave us menu in French instead of English or asking us if we wanted the English one and not all employees spoke English.
Hotel needs some remodeling as it is old from the inside (dirty carpets, old paint, etc);
For one night i would recomend.
