Ratings based on 518 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Great staff, cheap place to stay, has all the basics, however not exactly the safest area outside the hotel, likely preferable to return to your room before dark or get a taxi to the door. Overall would recommend.
by A verified traveler
Posted 6 Apr 2024
Very dirty area convenient to transportation is about all very stark place
Comment from Hotel Management
7 Apr 2024 by Margarita, Hotel Management
Dear Sir, Madam,The entire team at the Ibis Budget Center Gare Saint-Jean hotel thanks you for this feedback which you took care to share with us. Also, we will not fail to share your comments with the teams concerned. We hope to see you again to change your mind!Ibis Budget de La Gare Saint JeanMargarita
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
11 Jan 2024 by Margarita, Hotel Management
Nous sommes désolés de constater que vous avez très certainement rencontrer des problèmes lors de votre séjour. Nos équipes sont présentes chaque jour 24h/24h pour vous offrir tout le confort du début à la fin, n'hésitez pas à nous solliciter la prochaine fois que vous séjournez dans notre hôtel Ibis Budget Centre de la Gare Saint Jean.
by A verified traveler
Posted 18 Nov 2023 on Hotels
Comment from Hotel Management
11 Jan 2024 by Margarita, Hotel Management
Nous sommes ravis de lire que vous avez apprécié la qualité du séjour. Nous mettons un point d'honneur à offrir à nos clients un service unique afin que vous puissiez avoir un agréable séjour !
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
11 Jan 2024 by Margarita, Hotel Management
Nous sommes ravis de lire que vous avez apprécié la qualité du séjour. Nous mettons un point d'honneur à offrir à nos clients un service unique afin que vous puissiez avoir un agréable séjour !
by A verified traveler
Posted 31 Oct 2023
So pleased l booked this hotel for my first solo trip to Bordeaux. Hotel opposite Saint Jean Gare from where l had got the Direct bus from Airport.
Ibis Budget is immaculate. The facilities are excellent including the wonderful breakfast.
Staff so helpful. Can get the tram opposite hotel, outside station to Bordeaux Centre, just a 13 minutes journey.
All round a great hotel for a base to see the sights of beautiful Bordeaux.
Definitely staying at the Ibis Budget if back in Bordeaux.
Comment from Hotel Management
1 Nov 2023 by Tepoea, Hotel Management
Dear Mrs Sharon,We very much appreciate your comments regarding your stay at the Ibis Budget Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tepoea
by A verified traveler
Posted 23 Oct 2023 on Orbitz
Parking was very difficult. Property felt unclean.
Comment from Hotel Management
30 Oct 2023 by L'équipe Ibis Budget Gare Saint Jean, Hotel Management
Merci pour votre retour nous tenons à vous accueillir dans des espaces propres tout au long de votre séjour N'hésitez pas à nous signaler tout problème nos équipes sont là pour vous
by A verified traveler
Posted 18 Oct 2023
The windows can’t be opened properly. A/C barely works
Comment from Hotel Management
19 Oct 2023 by Tepoea, Hotel Management
Dear Mauricio,Thank you for taking the time to tell us about your experience at the ibis budget Bordeaux Centre Gare Saint-Jean. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For security reasons, windows can't be opened. On the other hand, our front desk team can open it for you if needed. Our A/C works but can sometimes encounter issues. Our technician works every day to make sure every equipment is functional during your stay. We stay at your disposal so do not hesitate to inform us if a detail escapes our attention.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tepoea
by A verified traveler
Posted 7 Oct 2023 on Hotels
Comment from Hotel Management
8 Oct 2023 by Tepoea, Hotel Management
Dear Gerard,Thank you for taking the time to tell us about your experience at the Ibis Budget. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tepoea
by A verified traveler
Posted 4 Oct 2023
It is definitely a budget hotel.
The shower connects directly to the bedroom instead of the bathroom so there is no privacy at all if you want to shower.
There is an up charge to use anything, a hair dryer, an iron, etc.
The room is also much smaller then it appeared online.
Comment from Hotel Management
7 Oct 2023 by Tepoea, Hotel Management
Dear katie,Thank you for taking the time to tell us about your experience at the Ibis budget. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tepoea
