Ratings based on 389 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2023
Property was okay. Receptionist was rude and unprofessional. I waited over an hour to check in as the receptionist claimed that I did not have a confirmation code. She asked me to call Expedia when she should’ve called herself. She called and said they were closed and then just stopped helping me and said she could not do anything else even though I showed her my email confirmation several times. I asked her to call her manager and said there was no one else to call. She was VERY rude and condescending. I had to pay international minutes on my overseas line to get ahold of Expedia - over 12 minutes. The receptionist said I could pay again and ask Expedia to refund me. There was no way I was going to Reply when I clearly had paid already. I called Expedia and they called her three times to confirm reservation. I waited over an hour just to check in. It was the rudest experience Iʻve ever encountered. The receptionist - her name started with an O - did not even apologise or offer any courtesy for the inconvenience and rudeness. Instead she was passive-aggressive and put me in a room in which the AC was making loud noises the whole night I was there. When I came into the room the sauna heater in the bathroom was on and the room was hot. Didnt even bother to deal with the rude receptionist who wouldnt even bother to call her manager. One of the worst experiences ever. Nothing done to rectify the unprofessionalism and inconvenience.
Comment from Hotel Management
28 Sep 2023 by Mer & Golf Appart Hôtel , Hotel Management
Dear Sir,Thank you for taking the time to share your feedback regarding your recent stay at our residence. We sincerely apologize for the negative experience you had during your visit. Your comments have been thoroughly reviewed, and we are committed to addressing these issues to ensure a better experience for our future guests.We deeply regret the unprofessional behavior of the receptionist you encountered during check-in. Such conduct is inexcusable, and it does not align with our standards of service. We take this matter seriously and will be conducting further training and counseling for our staff to prevent similar incidents in the future.Regarding the issue with your reservation and the communication with Expedia, we acknowledge that the receptionist should have taken more proactive steps to assist you instead of suggesting you pay again. This is a clear oversight on our part, and we apologize for any inconvenience it may have caused. We have reviewed our procedures and will make sure our team is better prepared to handle such situations moving forward.The issues with the room, including the malfunctioning AC and the sauna heater, are also concerning, and we apologize for the discomfort you experienced. We will be addressing these maintenance issues immediately to ensure the rooms are in optimal condition for our guests.Again, we sincerely apologize for the overall negative experience you had during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. Please be assured that your concerns have not gone unnoticed, and we are taking immediate steps to rectify the unprofessionalism and inconvenience you faced.If you ever decide to give us another chance in the future, we would be honored to provide you with a much-improved stay that reflects the high level of service and hospitality we strive to offer. If there is anything more you would like to share or discuss, please feel free to reach out to us directly.Best regards,
by A verified traveler
Posted 19 Sep 2023
by A verified traveler from Scotch Plains
Posted 15 Jul 2023 on Orbitz
Convenient
by A verified traveler
Posted 11 Jul 2023
Hotel was great, staff fine, near tram ( easy to downtown) & cite du vin, near 1 great night spot, good room, safe, large space, great ac, good kitchenette, great bedding
Cons:
breakfast a poor value, no nearby breakfast or lunch places, hard pillows
by A verified traveler
Posted 29 Apr 2023 on Ebookers
The apartment was fine and quiet, but unfortunetly the was no dishwasher tablet or any dish soap and sponge. Ceramic cooktop was broken. No utilites to clean the apartment.
by A verified traveler
Posted 6 Apr 2023 on Hotels
by A verified traveler
Posted 28 Oct 2022
by A verified traveler
Posted 6 Sep 2021 on Hotels
Friendly staff , specially the night guy that help us with dinner
by A verified traveler
Second stay!
Posted 3 Nov 2019 on HotelsSecond time staying here, love the location and the spacious room.
Comment from Hotel Management
13 Dec 2019 by Estelle Receptionniste, Hotel Management
Dear Noelle,
Thank you very much for your good comment.
We hope to welcome you soon !
Best regards,
by A verified traveler
Meh
Posted 14 Oct 2019 on HotelsNot great, overpriced breakfast even by Bordeaux standards. Annoyingly has coffee maker and hot water maker but no tea or coffee even to buy on site. Asked front desk and was told I could go to grocery store and buy, About a mile away
