Ratings based on 16 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from clovis
Posted 2 Jan 2024
Wonderful place. The best staff. The only thing is that it is in a windy part of the island, great for chilling and relaxing.
by A verified traveler
Posted 3 Jan 2023
The place was super spacious and quiet. Fantastic view and very private. Seems like your own corner of the island. The staff were also so friendly and accommodating. Definitely would use their services again if we were to return to Boracay.
by A verified traveler
Posted 31 Oct 2022
amazing property but it needs a Majer renovation. the entire staff and the security very friendly and very helpful and will accommodate any of your need, very pleased with the staff.
by A verified traveler
Posted 11 Apr 2022
Had the best time with my family staying in Under the Stars! The whole apartment is very well-maintained and very spacious. Perfect for families looking for their getaway accommodation. Beds were comfy, there were television in each room, wi-fi was good too! They are very equipped as well in terms of things you will need to prep your food in the kitchen. We had complimentary fruits and fresh coconut juice! Washing machine is also available!
Highlight of our stay was that area is very private and we got to enjoy the pool and the beach to ourselves. Very peaceful and quiet area too! The staff were very polite and accommodating! Shoutout to Sir Mave for doing such a great work for assisting us. They also facilitated our transfers which was a lot of help so we did not even had a hassle during our trip.
Only thing to note of is that the location is quite far from restaurants and grocery stores but there is a restaurant order and butler services available and sari-sari stores can be found nearby if you need anything asap. Mobile/cellular reception can be difficult too inside the property.
Apart from that, we had a wonderful first time Boracay experience. Thanks to Under the Stars!
Comment from Hotel Management
13 Apr 2022 by Douana Arabia, Hotel Management
Good day, Ms Jenny!
Thank you for your feedback about your stay with us.
We are happy to know that you had the best time during your stay with us, It was our great pleasure to make your overall experience memorable, your beautiful review was relayed to the rest of the team.
We are looking forward to welcome you back in the near future!
Stay safe!
by A verified traveler
Posted 31 Dec 2019 on Hotels
A beautiful place. The staff were lovely. But during our stay, in a rather expensive place to rent, i did not have a single hot shower. Each day the staff said the water would be fixed and it was never done during the entire duration of our stay.
Comment from Hotel Management
1 Jan 2020 by Geocel, Hotel Management
Dear Mr. Jack,
Greetings from Under the Stars Luxury Apartments!
Thank you for taking time to write to us and express your experience during your stay with us.
Here in Under the Stars Luxury Apartments, we take pride in ensuring our customer’s satisfaction. Unfortunately, it seems that we did not meet your expectations.
We sincerely apologize for the inconvenience that we have caused you because of the malfunctioning water heater. We want you to know that we have taken steps already to fix this problem and the water heater is working properly now. We are deeply sorry for the inconvenience that we are unable to fix this problem during your stay. Furthermore,your feedback will give us the chance in making our services better.
Again, we apologize for our failure to serve you well. And Thank you so much for letting us know. We hope to offer you better services in future.
Happy New Year and have a nice day ahead!
Best Regards,
Under The Stars Family
by A verified traveler
Posted 25 Oct 2019
Comment from Hotel Management
30 Oct 2019 by Geocel Cabrias, Hotel Management
Greetings from Under the Starts Luxury Apartments!
Thank you so much for taking the time to send us this helpful feedback.We are delighted to know that you had a great experience with us.
Thank you again and we hope to welcome you back soon!
by A verified traveler from Chicago, Illinois
Posted 17 Aug 2019
We were looking for a place to relax and enjoy the beauty of the island. Under the Stars was PERFECT. The property was beautiful and the view was incredible. The staff was amazing. They were accommodating, considerate, and professional in every way. Rita and Mav was always available for questions and coordinating our needs. Jhon and Dennis took us anywhere we needed on the island. Chef Eugene was incredible. He made whatever we requested and all 6 of us were completely satisfied. The housekeeping kept the property spotless. If you are looking for a place away from the chaos of the large tourist population, this place is perfect. We had an incredible time and would definitely come back.
Comment from Hotel Management
17 Aug 2019 by Ms. Rita, Duty Manager, Hotel Management
We are so glad that you appreciated our property and are satisfied with our service. Thank you so much for your recommendation. We hope you can come and visit us again soon. It was our utmost pleasure to be of service to you.
Recommended
for Everyoneby A verified traveler from Hong Kong
Luxury apartment great to enjoy with friends
Posted 12 Jul 2016Nice staff and arrangements. We had to add an extra bed as we have 7 friends in total.
Hotel staff tried their best to fulfil our requests.
However, many insects in the apartment but they provided insect sprays - We killed 7 cockroaches while we were there for 4 nights.
by A verified traveler
Best stay ever!!
Posted 1 Apr 2016 on HotelsOne of the top all time penthouse apartments we have stay at. The service excelled our expectations when the personal butler went out of his way to go to three different locations to complete our shopping lists.
Expect to always return to a clean and serviced apartment. Lots of gifts on arrival, quick laundry turnaround and could not of asked for any better assistance with all our tours and enquires. The apartment was equiped with backup generators when the whole island went black for 2 days, which is a relief as it would of spoiled our holiday.
Personal drivers always on time and very safe.
And last but not lease OMG THE VIEW!! Best private beach of our own! Wake up to an endless blue ocean.
by A verified traveler
Posted 8 Jan 2024 on Hotels
