Ratings based on 780 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Best buffet I ever had.
by A verified traveler
Posted 6 Apr 2024
Had a great stay. It was nice to have boat service and ground transportation from the airport. We arrived early after a long flight from SFO, and they gave us a room to shower while our villa was prepared. The only issue I had was we splurged on a tree house Villa, you would have expected to see the ocean from bed instead of trees. Sounds weird to say but the upstairs had a beautiful view and the other villas were situated to see a beautiful view…but for some reason they stuck us in the corner.
Otherwise the service was great, food was great, amenities were great…but I would recommend just getting a normal beachfront room.
by A verified traveler
Posted 31 Mar 2024
Beautiful property with an amazing staff
by A verified traveler
Posted 9 Mar 2024
Amazing resort for a resort of its size.
Seamless transfer from Caticlan airport vi their lounge and speedboat to island makes a perfect way to arrive.
We stayed in a premier Seaview room which was large and well equipped and maintained. Comfy bed and soft sheets. Cleaning was exceptional and nightly turndown was thorough. Beaches are beautiful, great beach service with water, cold towels and ice cream.
Always space on the loungers as pool boys clear left towels. Sizeable swimming pool.
Breakfast was the most diverse I have seen, great coffee and eggs to order as well as sushi, Asian specialities and more western breakfast options. No sparkling wine which I would have expected at this level resort. Breakfast never felt like the bun fight it sometimes can with option to sit inside or outside.
Food in all outlets was really good. Sundowners on the beach was special due to low key live music. Regular free shuttle into town to White beach if you want to venture out.
Only downside we saw was on our last evening there was a big company party in the hotel as well as a wedding meaning there were no quiet dining outlets...you ended up hearing loud music from two directions. We did complain and got given a refund on our food but it doesn't give us the time back! From the reaction this is clearly a regular issue...I would suggest they notify guests that there will be disruption or noise so that you can decide to leave the resort if you want.
Great staff.
by A verified traveler
Posted 4 Mar 2024
Amazing service
by A verified traveler
Posted 13 Feb 2024
Shangri-La exceeded our expectations. Amazing location. Pools were great.
Staff was incredible.
by A verified traveler
Posted 8 Feb 2024
Stay was all worth it.... Staff were very accommodating & kind. Environment was safe and stress free.
by A verified traveler
Posted 6 Feb 2024
We love Shangrila!! The experience and the stay is awesome.. super friendly staff, clean, good breakfast and nice restaurants and we love the scenery so green.. also very quiet! Its a perfect vacation and we can’t wait to come back next year…
by A verified traveler
Posted 3 Feb 2024
Would love to return!
by A verified traveler
Posted 2 Feb 2024
