Ratings based on 40 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2022
by A verified traveler
Posted 18 Jan 2020 on Hotels
Comment from Hotel Management
26 Jan 2020 by Gia || Luxx Boutique Boracay, Hotel Management
Hello Karen, thank you for taking the time to rate your overall stay with us. We apologize if the quality of our services were not up to par.
by A verified traveler from Paranaque City
Posted 3 Jan 2020 on Orbitz
It has no elevator, a bit of struggle to reach the cafe on the 5th floor.
Comment from Hotel Management
26 Jan 2020 by Gia || Luxx Boutique Boracay, Hotel Management
Hello Tiny, and thank you for taking the time to write about your overall stay with us. Thank you for telling us about the inconvenience of not having an elevator. We will keep that in mind.
by A verified traveler
Close to beach. Ok hotel
Posted 2 Jan 2020 on HotelsThere was a typhoon 3 days before our arrival, so there wasn’t any electricity, however, they had a generator that was turned on at 4pm. The generator intermittently kicked off through the night and we woke up because it was very hot in our room.
The face cloths didn’t look particularly clean and when we asked for beach towels, they had none, but gave us a regular room towel instead. We asked for clean towels after room service had gone to our room but they told us they had none left... and then someone walked by folding laundry and provided us with two clean ones. We asked for travel assistance back to the Caticlan airport as it had advertised at the front desk and online it had support, but when asked they said they had no wifi and were not able to assist us at all. There was a kiosk in DMall that we went to instead for the airport travel. It was very close to the beach, right in Stn 2 where all the action is, so that was convenient. It was fine for a two day trip but would try another hotel for our next trip.
Comment from Hotel Management
26 Jan 2020 by Gia || Luxx Boutique Boracay, Hotel Management
Thank you for taking the time to write about your overall stay with us. The entire island was affected greatly with the recent typhoon, and we all did the best we could, given the circumstances. We apologize if our customer service was not up to par at that time.
by A verified traveler
Posted 21 Sep 2019
Nice clean rooms. 1 min away from the beach. Very helpful and friendly staff.
Comment from Hotel Management
22 Sep 2019 by Gia || Luxx Boutique Boracay, Hotel Management
Hello and thank you for taking the time to write about how your stay was with us. We appreciate the kind words about the cleanliness of the rooms, the hotel's location, and the quality of customer service our hotel offers. We hope you will visit the island and stay with us again soon - we'd love to welcome you back!
by A verified traveler
Posted 24 Jun 2019 on Hotels
The customer service was good. The hotels toilet needs upgrading especially toilet flush....
Comment from Hotel Management
18 Jul 2019 by Gia || Luxx Boutique Boracay, Hotel Management
Hello Maria, and thank you for taking the time to write about your stay with us! We appreciate the kind words about our hotel's customer service, but we do apologize for any inconvenience our bathroom has caused you. We will improve our toilet facilities, thank you for letting us know
by A verified traveler
Awesome stay
Posted 14 May 2019 on HotelsWe enjoyed our stay at Luxx Hotel. The place was clean and convenient. Service was exceptional.
Would definitely recommend this place
Comment from Hotel Management
16 May 2019 by Gia || Luxx Boutique Boracay, Hotel Management
Hi Louis! Thank you so much for the kind words. It was a pleasure having you as well, and we hope you'll visit us again soon. We'd love to welcome you back!
by A verified traveler
Posted 27 Mar 2019 on Orbitz
Very clean rooms with friendly staff. Queen beds are comfortable with nice bedding. Two days that week hot water did not work since there were several power outages but they do have a backup generator for lights and aircon. Would like to see a chair put in the room for sitting.
Comment from Hotel Management
28 Mar 2019 by Gia || Luxx Boutique Boracay, Hotel Management
Hi Ray, thank you for taking the time to write about our place! We appreciate the kind words and are so happy to know you enjoyed your overall stay. Also, thanks for the tip! We'll see what we can do regarding your request for a chair in the room for sitting. Hope you stay with us again on your next visit!
by A verified traveler
Posted 16 Mar 2019 on Hotels
Accommodating staffs, room is very clean, good location -just few steps going to the beach
Comment from Hotel Management
17 Mar 2019 by Gia || Luxx Boutique Boracay, Hotel Management
Thank you for taking the time to write a review about our place. We appreciate the kind words, especially regarding the location of our hotel, the clean rooms, and our accomodating staff. Hope you will stay with us again on your next visit!
by A verified traveler from Manila, Philippines
Posted 17 Dec 2018
Looks like a new place and very well maintained... Really comfortable and the breakfast was amazing!
Comment from Hotel Management
19 Dec 2018 by Gia || Luxx Boutique Boracay, Hotel Management
Thank you for taking the time to write about our place. We are ecstatic to hear good things about your overall stay. And thank you for the compliments on our breakfast! We'll send these regards to our chef. Hope you'll visit Boracay and stay with us again soon.
