Ratings based on 4 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jul 2023
PRO: Hotel is new, clean, spacious (it was the suite but one of the doors was locked since we didn't rent the suite), has kitchen (but you can't cook in it), dining area, living rm area and bathrm was huge, has a TV in bedrm & living rm area, comfy bed, resort has resto in-location (the only foid option in the area), free breakfast, free transpo service around the island courtesy of the resort, has a safe.
CON: Place is unsafe. I had lots of money/cash stolen inside the hotel rm; after weeks of internal "investigation" it was found to be inconclusive. This place has sketchy things going on here, DO NOT LET YOUR GUARD DOWN WHEN STAYING HERE - STAY VIGILANT AND DON'T TRUST, or just don't stay here.
Comment from Hotel Management
20 Jul 2023 by Raffy, Hotel Management
Thank you for taking the time to share your concern with us. We are sorry that you did not have a satisfactory experience during your stay at our resort. Please be assured that we take all feedback seriously and we are committed to addressing the issues that you have raised. We also thank you for recognizing our investigation efforts with regards to your concern as reflected in your email to us. It is our primary concern to ensure the safety of our guests including their valuables. All our rooms are provided with Safety Deposit Boxes which we recommend that the guests use for their valuables. We endorse the use of it during check-in and take time to instruct the guests on how to use it. Yet, despite these, you opt not to use the Safety Deposit Box. provided for in your room. We highly recommend that you use Safety Deposit Boxes provided for by hotels in your future travels. Again, thank you and take care.
by A verified traveler
Posted 15 Jun 2023
All staff very professional esp front desk Janine and belle
Comment from Hotel Management
15 Jun 2023 by Belle, Hotel Management
Dear Sir John, Thank you so much for your kind words and compliments regarding your recent stay at our resort. We are thrilled to hear that you had a wonderful time with us, and we appreciate you taking the time to share your experience with us. We hope that you will keep us in mind for future travels, as we would love to have the opportunity to welcome you back to our beautiful resort. Please do not hesitate to reach out to us with any questions or requests in the meantime. Thank you again for choosing our resort. Sincerely, Kaaya Resort North Boracay
by A verified traveler
Posted 7 Jan 2023
by A verified traveler
Posted 3 Jun 2022
The place was beautiful, inviting and secluded off the beaten path. Sunrise and sunset takes your breath away. The staff from the manager Mr. Eric, the front desk Ms. Joy and the crew the two Darwins and all the others, all I can say is their service was above and beyond. The food was delicious. It was definitely one of our memorable stops in our vacation. Thank you for the wonderful memories.
Comment from Hotel Management
24 Jun 2022 by Joy, Hotel Management
Dear Sir Oliver and Family,
Thank you very much for the heartfelt review in regards to our hotel!
It was truly a pleasure to serve you!
We're delighted to be your chosen hotel during your recent stay. We hope that the accommodations and service were to your liking, as complete satisfaction is our goal here at the Kaaya Resort North Boracay.
Best regards and we hope to see you again soon!
