Ratings based on 39 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Francisco
Posted 3 Aug 2019
We thought the property was nice enough, but quite expensive compared to other options in the area for not much extra. We had to change rooms to get the room type we requested, and the room we ultimately ended up in had construction going on in the hiding next to it, even through the evening, so sleep was difficult. The staff was generally very friendly.
Comment from Hotel Management
5 Aug 2019 by Boracay Sands Hotel, Hotel Management
Hi,
We thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit at Boracay Sands. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Thank you again and we look forward to welcoming you back here at Boracay Sands.
Stay in touch,
Boracay Sands Team
by A verified traveler
Posted 11 May 2019
Comment from Hotel Management
14 May 2019 by Boracay Sands Team, Hotel Management
Hi,
We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise.
Keep in touch,
Boracay Sands Team
by A verified traveler
Ok place but there are better hotel for this price
Posted 29 Mar 2019 on HotelsRoom is good but has lots of noisy chinese tourists. one night a tourist guide came in with a microphone announcing some stuff to his guests IN THE LOBBY and shook the hotel. privacy is super invaded.
Comment from Hotel Management
25 Apr 2019 by Boracay Sands Hotel, Hotel Management
Hi Jonathan,
Firstly, we thank you for taking the time to share your feedback on your recent stay with us. We are extremely sorry to hear about this and even more sorry to disappoint a customer. Please know that we have taken serious note of your comments, rest assured that we are taking appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard.
Thank you and we look forward to welcoming and be of service to you again here at Boracay Sands.
Stay in touch,
Boracay Sands Team
by A verified traveler
Posted 19 Jan 2019 on Hotels
Comment from Hotel Management
25 Apr 2019 by Boracay Sands Hotel, Hotel Management
Hi Jose,
We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise.
Keep in touch,
Boracay Sands Team
by A verified traveler from Colorad
Posted 16 Jan 2019 on Travelocity
Comment from Hotel Management
25 Apr 2019 by Boracay Sands Hotel, Hotel Management
Hi Bop,
We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise.
Keep in touch,
Boracay Sands Team
by A verified traveler from The Netherlands
Posted 3 Jan 2019
Beach-side hotel, good location, very friendly and helpful staff, good in-house spa, the breakfast selection is fairly limited, good bar with happy hour(s), the music selection in the bar could be improved though to better suit the mood.
Comment from Hotel Management
25 Apr 2019 by Boracay Sands Hotel, Hotel Management
Hi,
We thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit at Boracay Sands. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Thank you again and we look forward to welcoming you back here at Boracay Sands.
Stay in touch,
Boracay Sands Team
by A verified traveler
Best value for ocean view room
Posted 28 Dec 2018 on HotelsIt's amazing. Had small issues, but the staff responded efficiently to our complaint. They really care about their guests. The room with ocean view was fantastic. Sunset view on the balcony was very nice. Room is very modern and spacious. Location is great too, a few minutes walk to S2. Breakfast is so so
Comment from Hotel Management
25 Apr 2019 by Boracay Sands Hotel, Hotel Management
Hi Qian,
We thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit at Boracay Sands. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Thank you again and we look forward to welcoming you back here at Boracay Sands.
Stay in touch,
Boracay Sands Team
by A verified traveler from California
Posted 7 Nov 2018
The hotel is beach front which is great. But the best part of my experience was how great the staff were. With the closure of Boracay, the hotel was still in the process of renovation and is not supposed to open until 11/15/18, but for some reason I was able to booked it on Expedia. I have heard stories about people loosing their reservations due to hotels not being ready. But instead of being left high and dry, Boracay Sands Hotel accommodated me and did what they can to make my Boracay trip a great experience. My room comes with free breakfast, but as mentioned they're not yet open for business, so they instead delivered my breakfast to my room. There's a lot to say about how great their staff are. Let just say that this trip could have easily ended up as a nightmare, but instead they made it great for me that Boracay Sands Hotel will be my go to hotel on my future trips to this beautiful island.
Recommended
for Everyoneby A verified traveler from Makati
Great View from the Room
Posted 3 Apr 2018
Pros: The room was big clean and with great AC. The balcony was fantastic but could have had a bigger umbrella and some chairs that sit upright. Staff great
Cons: Quite sign for the kids at the pool. Attention to detail on some of the items needing repair. Better food and less boats on the beach.
Location: Right on the White sands, you can get to a variety of restaurants and bars with fire juggling and live music entertainment.
If you're looking for a cost effective hotel with a fantastic view and friendly staff this might be the one for you. We rented the Executive Suite because of the beach front balcony and it did not disappoint. The room had a new AC with great furnishings and very attentive staff and the price was within our budget. So let me get to the things you might want to consider for this particular hotel. It's in station 3 very near to where all the boats dock on the beach. While this does not affect your ability to use the beach it does mean that there are always boats coming and going from in front of the hotel. In addition, when the cruise ships dock, they ferry their guests to a floating dock in this area of the beach which means it gets crowded with cruise tourists hopping off the boat. They will try to take one of the limited umbrella stations reserved for the hotel but the guards are good at keeping them at bay. The pool is in the center of the complex and the kids will yell and scream echoing throughout the hotel making it difficult to rest should you need it from the night before. I would definitely recommend the private transfer from and to the resort as the general admission version from the airport leaves you short with a 200yd walk to the beach front (this is where you check in). Overall, the staff made up for any complaints and if you're looking for a great price on an ocean front suite, this is definitely a good choice. The next time I go I'll try to stay at station 1.
by A verified traveler
Can do better
Posted 28 Feb 2018 on HotelsThe was a cockroach in the cabinet and room was not clean enough (peanuts under the sofa, sand at the entrance).
Breakfast buffet was so so
