Ratings based on 102 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Feb 2024
staff at ASTORIA Boracay’s restaurant were very accommodating, friendly and great service overall! i did wish staff at front desk gave me more options to upgrade and get better room location at hotel at time of arrival.
Comment from Hotel Management
20 Feb 2024 by The Astoria Boracay Management , Hotel Management
Dear Melina,We are delighted to hear about your positive experience at our restaurant and appreciate your feedback regarding the front desk service. We will ensure to address this issue and provide better options in the future. Thank you for your review and we hope to welcome you back soon at Astoria Boracay!Always your Astoria,The Astoria Boracay Management
by A verified traveler from Chicago
Posted 14 Jan 2024
It’s a terrible check in . They put us close to the garbage . I can provide the pic . It’s a hazardous area compared to the rest . We tried to complain several times but they keep on ignoring us and prioritized the others who will just check in without issue . An issue should comes first . They only took action when my family member went to Barangay office in boracay ( it’s where you complain for hazard and other health related issues .
Comment from Hotel Management
1 Feb 2024 by The Astoria Boracay Management, Hotel Management
Dear Teresita,We would like to sincerely apologize for the inconvenience you experienced during your stay at Astoria Boracay. Your feedback is extremely important to us and we take all guest concerns seriously.We regret that you were placed in a location that was not up to your expectations. We strive to provide the best possible experience for all our guests and we apologize for falling short in this instance. We have taken note of your concerns and will address them with our team to ensure that situations like this are avoided in the future.Thank you for bringing this matter to our attention and for allowing us to rectify the situation. We hope that you will give us another chance to exceed your expectations in the future.Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 13 Nov 2023
Very nice and clean property centrally located on the beach well
Comment from Hotel Management
24 Nov 2023 by The Astoria Boracay Management, Hotel Management
Dear Clarence,Thank you for taking the time to share your review of Astoria Boracay. We are delighted to hear that you enjoyed your stay at our property and found it to be clean and centrally located on the beach. We strive to provide our guests with a memorable experience and it is feedback like yours that motivates us to keep up the good work!Always your Astoria,The Astoria Boracay Management
by A verified traveler from Wellington
Posted 5 Nov 2023
Great location, right near the beach. Very friendly staff. Nothing was too much. Lots of other places close by for a drink, dinner etc. Great location for a relaxed beach holiday. Would love to stay again.
Comment from Hotel Management
24 Nov 2023 by The Astoria Boracay Management, Hotel Management
Dear Joanne,Thank you for taking the time to leave such a positive review of your experience at Astoria Plaza. We are thrilled to hear that we were able to accommodate your special request and make your nephew's birthday surprise a memorable one. Our team takes pride in providing excellent service and we are delighted that you found our staff pleasant and helpful. We look forward to welcoming you back for another stay in the future. Thank you for choosing Astoria Plaza!Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 22 Sep 2023
My husband and I love and throughly enjoy Boracay and Astoria Boracay! This beachfront resort is fantastic—great location,wonderful and friendly staff, decent breakfast buffet to start off our days! Housekeeping staff kept our room, nice, clean and comfortable…lots of dining, shopping and water activity options nearby! Highly recommend👍
Comment from Hotel Management
28 Sep 2023 by The Astoria Boracay Management, Hotel Management
Dear Maria,Thank you for your kind review of Astoria Boracay! We're thrilled to hear that you and your husband thoroughly enjoyed our beachfront resort and that our staff provided you with excellent service. We're also glad that you found our location convenient and enjoyed the breakfast buffet. Our housekeeping team takes great pride in ensuring that our guests have clean and comfortable rooms, so we're happy to hear that you had a fantastic experience. We appreciate your recommendation and look forward to welcoming you back to Astoria Boracay in the future!Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 21 Jun 2023
Amazing staff
Comment from Hotel Management
31 Jul 2023 by The Astoria Boracay Management, Hotel Management
Dear Dino Vittorio Sanchez,Thank you for taking the time to leave a review of your stay at Astoria Boracay. We're thrilled to hear that you enjoyed our excellent location, proximity to the beach, and most importantly, our excellent customer service. Our team works hard to ensure that your stay is as comfortable and enjoyable as possible. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 4 Apr 2023
The overall stay was fantastic. The staff were fantastic, and the location was amazing. We hardly spent time in the room considering that the White Beach was right out the front of the hotel. Spending most of our time there and in the nice and heated, albeit not huge, pool was the perfect vacation.
At the end of the heavily developed part of the White Beach, you won't need to go far to find something unique to do or something to eat. Additionally, the location is right in the middle of the island so you can get to anything around by Trike in <=15 minutes.
The staff were great and helpful, the facilities clean, location perfect, and island amazing.
You'll enjoy your time at Astoria Boracay.
Comment from Hotel Management
31 Jul 2023 by The Astoria Boracay Management, Hotel Management
Dear Robert,Thank you for taking the time to share your wonderful experience at Astoria Boracay. We're thrilled to hear that you enjoyed your stay, particularly the warm service from our staff, the prime location, and the well-maintained facilities. We take pride in providing exceptional service to our guests and creating unforgettable experiences. We look forward to welcoming you back in the near future. Thank you again for your review!Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 11 Feb 2023
Hotel staff was wonderful and helpful. Everyone was so cordial. They know what hospitality means! Great team and kudos to management. Will definitely stay at Astoria Boracay again! Highly recommended!👍
Comment from Hotel Management
31 Jul 2023 by The Astoria Boracay Management, Hotel Management
Dear M,Thank you for taking the time to share your experience at Astoria Boracay. We are delighted to hear that you enjoyed your stay with us and that our staff, location, and facilities met your expectations. We are thrilled that you had a wonderful vacation and that you found the island to be amazing. We hope to welcome you back soon for another memorable stay.Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 27 Nov 2022 on Hotels
Comment from Hotel Management
31 Jul 2023 by The Astoria Boracay Management, Hotel Management
Dear Guest,Thank you for sharing your experience at Astoria Boracay! We hope to know more about your stay so we can give you a better experience the next time around. Always your Astoria,The Astoria Boracay Management
by A verified traveler
Best Value on the Beach
Posted 3 Mar 2020 on Hotelsom the moment I walked into the door, I felt welcomed. I was warmly greeted by all staff and security. The rooms were spacious and nicely appointed. Toiletries were provided. I was given a complimentary fruit basket and upgraded tona poolside room. Ivan with the glasses at the front desk was so helpful and accomodating. Milo the dining manager noticed every little detail. For example, the breakfast table had a slight wobble, but he noticed and fixed it right away. The location of this hotel is in a prime spot. What a comfortable stay. It is definitely worth a little extra money tonstay there. You can pay more for less at other hotels, but this one provides excellent value for your money. Thanks to everyone there for making it a great stay
Comment from Hotel Management
31 Jul 2023 by The Astoria Boracay Management, Hotel Management
Dear RYAN,Thank you for taking the time to write such a wonderful review about your recent stay at Astoria Boracay. We are thrilled to hear that you enjoyed your stay with us and that our staff, especially Ivan and Milo, were able to make your experience even more memorable. It's a pleasure to know that you appreciated the complimentary fruit basket and your upgraded room. We do take note of every little detail to make sure our guests have a comfortable stay.We are glad that you found our location to be prime and that you found our hotel to provide excellent value for your money. Thank you for choosing Astoria Boracay, and we hope to welcome you back again soon.Always your Astoria,The Astoria Boracay Management
