InterContinental Le Moana Resort Bora Bora, an IHG Hotel Reviews

Dear Stephen,Thank you for your kind comments. it was indeed a real pleasure having you.Sincerely yoursLaurence LevyGeneral Manager

Dear Crystal,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We appreciate you taking the time to share your experience.We are very pleased to learn that you enjoyed your stay with us and that you were satisfied with the service and facilities provided by our resort. We are really proud to have met your expectations.We have forwarded your kind comments to our team, who will be delighted to read them.We look forward to welcoming you, your family or friends in the near future.Yours sincerelyLynda TearaExecutive Assistant

Dear Andreas,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. We are very pleased to learn that you enjoyed your stay with us. We would be very happy to welcome you back. Yours sincerely,

Dear Mr Daniel,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We would like to thank you for having taken the time to fill out our guest comments form, and we sincerely apologise that, in your experience, we have fallen short of your expectations on some points.Although unusual, the matters you have raised will be investigated thoroughly with the staff and department heads involved and are receiving general manager attention.Once again, thank you for your helpful suggestions. Comments such as yours are vital to our continued success. Yours sincerely,Lynda Teara Executive assistant

Dear Mr Geoffrey,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We appreciate you taking the time to fill out our guest comments form to make us aware of your experience.We are pleased to learn that you enjoyed your stay with us and that overall you were satisfied with the service and facilities provided by our resort.May we thank you for your helpful suggestions; the matters you have raised have been discussed with the department heads concerned and corrective measures are being taken.Thank you again for your patronage, and we look forward to the pleasure of being of service to you in the near future.Yours sincerely,Lynda TearaExecutive Assistant

Dear Mr Fred,Ia Orana from the InterContinental Bora Bora Le Moana Resort!We trust you had a safe and comfortable trip back home.We appreciate you taking the time to fill out our guest comments form to make us aware of your experience.We are pleased to learn that you enjoyed your stay with us and that overall you were satisfied with the service and facilities provided by our resort.Thank you for your helpful suggestions; the matters you have raised have been discussed with the department heads concerned and corrective measures are being taken.Thank you again for your patronage, and we look forward to the pleasure of being of service to you in the near future.Yours sincerely,Lynda TEARA Executive assistant

Dear Peggy Iaorana,We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you were satisfied with the service and facilities provided by our resortWe look forward to welcoming you, your family or friends in the near future. Yours sincerely,Lynda TearaExecutive assistant

Dear Mitchell,Thank you for taking the time to post review about your stay at the InterContinental Bora Bora Le Moana Resort.Satisfying our guests is our goal, and we strive to exceed your expectations. Your reward will be forward it to the team. We hope to have the pleasure of seeing you again in the future.Sincerely yours.Laurence LévyGeneral Manager

Dear Sarah Iaorana,We thank you for having chosen the InterContinental Hotels Group and InterContinental Bora Bora Le Moana Resort. We hope you had a safe and comfortable trip back home.We would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We are very pleased to learn that you enjoyed your stay with us and that you loved the resort. It seems that you appreciated the real spirit of Le Moana and enjoyed every minute of your stay with us.We would be very happy to welcome you back. Yours sincerely,Mr Jérôme LerayExecutive Assistant Manager

Dear Anonymous guestIa Orana from the InterContinental Bora Bora Le Moana Resort!As we give much importance to the quality of service, our Resort is always much honoured to receive constructive comments from our guests about their stay and I am really sorry that we couldn’t reached your expectations. My team and myself always consider with much respect and attention all of our guests comments and we can admit some errors or imperfections when it happen. I must say however that we are all wondering about such a fierceness to denigrate our Resort. It reflects the tone you took when addressing our team, who no longer wanted to help you. It is without doubt a wrong casting for both the hotel and the destination.InterContinental Bora Bora Le Moana Resort is a 4 stars hotel renowned for its friendly atmosphere. Our customers choose for its traditional and authentic feeling and are especially appreciating its human scale. Often described as a "family" atmosphere, we owe the honour of receiving a regular returning clientele each year.I take this opportunity to inform all future guests who will be reading this review thatThe boat to our sister property does not cost 300 but 30 dollars round tripOur score for 2023 areCleanliness 93.30%Overall experience 90%Food and beverage 80% we still can improve 20%.Our major segment is USA from California 70%You have many activities to enjoy Bora BoraI take this opportunity to thank all of our guests for their kind mentions and their helpful suggestions that help us improving our quality of service.As a conclusion, you can be released on the fact that our Resort will not close and, as you can see in many other reviews from our guests, most of them are fortunately very satisfied of their sojourn.Sincerely,Laurence LévyDirectrice GénéraleGeneral Manager