Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from FPO
Posted 11 Jun 2024
When I checked in they tried to give me a room with one bed where I reserved two beds. The staff also didn’t make bed with duvet or comforter only very thin blanket, I was cold and had to ask for a blanket.
Comment from Hotel Management
12 Jun 2024 by GB, Hotel Management
Hi Ethel, Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience and discomfort you encountered during your recent stay.We understand that being assigned an incorrect room and not having proper bedding can significantly impact your comfort and satisfaction. We have investigated the matter and taken immediate steps to address these concerns. We sincerely apologize for the oversight and inconvenience. We value your patronage and are committed to providing our guests with a comfortable and enjoyable stay. If there is anything else we can assist you with, please do not hesitate to reach out to us. Thank you for your understanding.
by A verified traveler
Posted 8 Jun 2024
It was a good place to stop for a night but probably wouldn’t stay there for a week vacation
Comment from Hotel Management
9 Jun 2024 by sachin, Hotel Management
Write a reply for review posted by Martha Flagship Inn and Suites It was a good place to stop for a night but probably wouldn’t stay there for a week vacation.
by A verified traveler
Posted 8 Jun 2024
Disappointed the pool was out of service due to what looked like a fire. When we were in our room, someone used there key card to enter our room my accident and walked in.
Comment from Hotel Management
10 Jun 2024 by GB, Hotel Management
Hi Colton, Thank you for taking the time out to give us your feedback. We understand your disappointment with the closure of the pool and that someone entered your room accidentally for this we sincerely apologize for the inconveniences this might have caused and the shocked encountered. We are diligently working on the pool so that we can be able to provide a satisfactory experience.
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
9 Jun 2024 by sachin, Hotel Management
Thank you for your response we hope you enjoyed your stay.
by A verified traveler
Posted 6 Jun 2024
The staff appeared to be well intended but there were a couple of “concerns “. After registration, the desk staff informed me there was a “ modified “ breakfast. They’d had a fire and needed to just have cold items temporarily. I understand the situation but I think there should have been a small refund or had it on their web page. The TV had 2 remotes and we needed written instructions to help us use it. There were none so we had to get staff to help us. The beds were very comfortable and the shower was very good.
Comment from Hotel Management
6 Jun 2024 by GB, Hotel Management
Hi Joyce, I am sorry to hear that you did not have a satisfactory experience with us. I understand that it can be frustrating to have unexpected changes to your stay, especially when it comes to amenities like breakfast. while the hotel's situation is understandable. It is also unfortunate that you encountered difficulties with the TV remote. Having written instructions available would have been helpful, and its a good suggestion for us to consider. We are truly happy to hear that you found the beds comfortable and enjoyed the shower. I hope that overall, your stay was still enjoyable despite these concerns.
by A verified traveler
Posted 31 May 2024
For the most part we were satisfied with our stay. Property was very clean but the lighting in the room was somewhat dim and we ended up having to switch rooms because every time you flushed the toilet it just kept running annoyingly. The other negative we'd recommend changing is the bed coverings are thin as paper. Almost just like having a sheet only. Would suggest heavier comfort quality bedding. Breakfast was bare bones minimum. Basically coffee and mini muffins (of which only one was left when we got there well before breakfast ending time). Could work on creating a bit more variety.
Staff was very pleasant and did accommodate our room change.
Comment from Hotel Management
4 Jun 2024 by GB, Hotel Management
Hi Kathryn,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your comments as they help us identify areas where we can improve our services to better meet the needs of our guests.We are pleased to hear that you were satisfied with the cleanliness of our property. However, we sincerely apologize for the inconvenience caused by the dim lighting in you initial room and the malfunctioning toilet. Rest assured that we have addressed these issues promptly and taken steps to ensure that they do not recur in the future.With regards to the bed coverings, we appreciate your suggestion for heavier comfort bedding. We will certainly consider this feedback and explore options to enhance the comfort of our guests' sleep experience.We understand your disappointment with the limited breakfast offerings during your stay. We are currently assessing our breakfast services and exploring ways to provide a wider variety of options to our guests. Your input in this regard is invaluable as we strive to continuously improve our offerings.Your kind words regarding our pleasant staff are greatly appreciated. We are delighted to know that they were able to assist you promptly with your room change.Thank you once again for sharing your feedback. Your insights are highly valued and will contribute to our ongoing efforts to enhance the guest experience at our property. We hope to have the opportunity to welcome you back in the future and provide you with more enjoyable and comfortable stay.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by viraag, Hotel Management
Thank you
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by vamsi, Hotel Management
thank you for your response we hope you enjoyed your stay.
by A verified traveler
Posted 23 May 2024
Advertised showing a pool. The pool was closed even though it was 75 degrees and the pool looked fine. Tried to order a movie on the tv. The option is there, but you cannot use it.
Comment from Hotel Management
24 May 2024 by Viraag, Hotel Management
sorry for the inconvenience and will address this in a timely manner. Thank you
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
5 Jun 2024 by GB, Hotel Management
Thank you for your feedback.
