Ratings based on 654 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Booked and prepaid a 1-bedroom suite (with two queens and a tub per the category description) 7 months out via Expedia. Checked in and they downgraded us. The worst part was they tried to convince us the small, standard room (with a king bed) which was half the size and no tub “is basically a king suite.”
Offered us a $20 refund on two nights. Nowhere near the actual price difference.
When I asked how the situation could have happened, the guy at the counter said “it can sometimes happen when you book through a third party” - meaning Expedia. At that point we had no choice but to stay. No other rooms available at nearby properties.
We were so disappointed and frustrated we ended up cutting our long-planned trip short. It’s a shame. The facility itself is nicely maintained.
We were not given what we paid for. And Local management was completely unresponsive. Literally…no response whatsoever.
So if you are booking this hotel through Expedia, I hope you get what you paid for.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler from Canton
Posted 8 Apr 2024
I highly recommend this property. We visited Boone for a college tour. It was a perfect location. If my son ends up in Boone this will be our go to property!
by A verified traveler
Posted 5 Mar 2024
by A verified traveler
Posted 4 Mar 2024
It was clean and the rooms were nice.
by A verified traveler
Posted 25 Feb 2024
Hotel is amazing everything is smooth
by A verified traveler
Posted 24 Feb 2024
Quick check-in and out. Quiet, clean and good location
by A verified traveler
Posted 20 Feb 2024
by A verified traveler
Posted 3 Feb 2024
by A verified traveler
Great location
Posted 22 Jan 2024 on HotelsThe hotel was conveniently located in the city. The staff were friendly and accomodating. We were just 13 minute drive to Appallachee Ski Resort.
