Ratings based on 829 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Terrible Hotel
Posted 19 Feb 2024 on HotelsRude service. Room was small and very dirty and outdated. I checked in and immediately (5mins) went back down after seeing the room. Decided not to stay as there are plenty of other options abs was told they had to charge me for one night anyway as I had checked in. Paid it just to get out of there. Would highly recommend skipping this establishment.
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
I would stay here again!
Posted 5 Dec 2023 on HotelsFantastic hotel with expansive breakfast in a great location. Public parking lot right next store was a huge bonus!
by A verified traveler
Great location and good for gluten free travellers
Posted 6 Nov 2023 on HotelsThe hotel is in an excellent location for both the train station (12 min walk) in one direction and also the Piazza Maggiore and all the other amazing sites in the other direction (5 min walk). If you walk around the corner there are lots of bars and restaurants. The breakfast restaurant staff were all very helpful as my husband is coeliac and there was gluten free bread, and other breakfast carbs on the buffet in addition to a good spread for everyone else.
by A verified traveler
Posted 12 Oct 2023
This is a beautiful hotel, however it is outdated management needs to invest and make it great again, the carpet and paper in the walls need to be replaced; the furniture and the decoration is like from the 80s; staff is very nice, they tried to do their best but hotel’s owners need to invest otherwise people will stop going to the hotel
by A verified traveler from Edmonton
Posted 9 Oct 2023
by A verified traveler
Worst stay in Italy
Posted 3 Oct 2023 on HotelsWe booked 2 rooms. The worst in the hotel. 144 and 146. 144 had almost no working functions- lights, no AC, cold shower. Room 146 was positioned directly across from the cleaning rooms thus doors opening and people talking at 7:30 or earlier. The host behind the desk, older man, was not very helpful or had an “attitude”. I felt we rec’d the worst rooms in the old section of the hotel because we booked on this site. Our friends in 144 complained and were moved to the new section in a better room. We had cold water the first morning and barely warm the next 2 mornings.
by A verified traveler
Posted 29 May 2023
The Heating / Air Conditioning system in the room would only work on heat. The room was like a sauna. The only way to cool the room was to open the window, which 1) had no screen to keep out insects, and 2) allowed the street noise to enter the room. The Assistant manager at the front desk was NOT even interested in addressing the situation. Worst night I have ever spent in an otherwise nice hotel.
by A verified traveler from Reno
Posted 22 May 2023
The front desk staff was great! Friendly, helpful and professional. The breakfast had a good selection of food including some welcome vegan options. Our room was beautiful and the MOST comfortable bed we have stayed in during the last 2 weeks & 6 hotels. The location of this hotel was the best for us to walk everywhere near the Piazza Maggiore. We had our own car and the parking garage next door was plentiful and safe
24/7. We will stay here again!!
by A verified traveler
Posted 21 May 2023
Nice city hotel close to Centre.
