Ratings based on 764 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The hotel was rather 'tired' cracked sink, missing plug and the one given to replace it did not fit. Handy for the station, but others were closer.
Reception staff helpful but dining room st
Comment from Hotel Management
29 May 2024 by paolo, Hotel Management
grazie!!!
by A verified traveler
Posted 25 May 2024
POSITIVES: I chose this hotel for its proximity to the station. That was the best thing about it. Michele in reception was extremely friendly and helpful.
NEGATIVES;
My double room was cramped with nowhere to put a suitcase. With 2 occupants it would have been impossible.
There were no tea/coffee making facilities, no tissues, no shower cap, no glass or cup and the plug was stuck in the washbasin. The shower door was dirty. The breakfast was adequate, the room predominantly brown and gloomy. The girl serving coffee was downright rude.
Comment from Hotel Management
26 May 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A verified traveler
Posted 24 May 2024
Person on check in was amazing ,great guy.
Thx
Comment from Hotel Management
24 May 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
12 Jun 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A verified traveler
Never Again
Posted 8 Mar 2024 on HotelsThings looked optimistic with the check in, but from that moment everything went downhill. I expected more for a 3 star at over 125 euros a night. Blankets & carpet all very worn & tacky, tiny shower cubicle, my colleague had a broken hanging shelf in their shower cubicle, black mould growing on towels stuffed to block drafts and water coming in the fire exit on the corridor, no hot breakfast available, sour faced servers in the breakfast room, lift not working on check out so had to drag 4 bags down the stairs. TV aerial socket hanging out the wall so the TV was very moody. Didn't work at all from day 3. The hinges stuck out from where the door closing in the refrigerator used to be. To cap it all, at check-out, was asked if I'd taken anything from the mini-bar. After I asked "what mini-bar" I had a sarcastic response from the staff which made me realise they were referring to the 2 bottles of water they left in a refrigerator. There had been no note or listing informing the guest that the two small waters would cost 3 euros obviously on purpose.
Comment from Hotel Management
8 Mar 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by michele, Hotel Management
thanks
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
30 Jan 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A verified traveler
very good.
Posted 26 Dec 2023 on Hotelsgood value, clean and good location, very close of train central, good breakfast.
Comment from Hotel Management
30 Jan 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
30 Jan 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A verified traveler
Posted 22 Oct 2023
Comment from Hotel Management
11 Nov 2023 by PAOLO, Hotel Management
GRAZIE!!!
