Ratings based on 87 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
The rooms weren’t entirely spectacular but they roomy and clean and air conditioning worked amazingly. What was absolutely spectacular was the back area overlooking the ocean. And the beach area itself. My family enjoyed snorkeling so close to hotel. I would love it if they picked up the trash around the beach area. But overall it was a great stay. Staff was very serviceable and friendly.
Comment from Hotel Management
26 May 2024 by Gener, Hotel Management
Thank you for taking time to review us. We have met with our housekeeping personnel in charge of the beach area fronting the resort to look into the trash complaint. It will be attended to immediately. We also conduct coastal clean up of the whole stretch of Patar Beach twice a month to pick up trash. This is attended by all staff. We shall intensify our campaign to make it on a weekly basis specially this coming rainy season where waves bring some trash from the sea coming from other countries (as shown by the plastic bottles of foreign origin). Again, thank you for your stay and for the rating you gave us.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
26 May 2024 by Gener, Hotel Management
Thank you for sharing your memories with us and for this rating.
by A verified traveler
Posted 17 Apr 2024
It would have been perfect if there’s more sandy beach to lounge on.
Comment from Hotel Management
18 Apr 2024 by Gener, Hotel Management
We thank you for taking time to review us. The sandscape of Patar Beach fronting the resort changes every six months. Starting September, the thick sand (covering all the big stones in front of resort) shall start to divert on northern part of the beach (public beach) and would come back slowly starting February. It would have its thickest deposits by July and August. The wonder of nature. Thank you again for the very wonderful rating. We are so happy.
by A verified traveler
Posted 1 Apr 2024
Beautiful resort. Too bad about the tons of seaweed on the front beach.
Comment from Hotel Management
1 Apr 2024 by Gener, Hotel Management
We thank you for rating us. From January to March, seaweeds that are abundant in Patar Beach feeding all kinds of fish and adding beauty to seabeds would start to be washed along the shorelines. But this would only be temporary and we always clean our beachfront and convert them into organic fertilizers for our plants and vegetables. Thank you again for making your memories with us.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Gener, Hotel Management
Thank you for this wonderful review.
by A verified traveler from Goleta
Posted 8 Mar 2024
Beautiful beach, friendly staff, rooms are dated and at times very noisy. We had WiFi problems and a tricky door lock. Hotel upgraded our room to compensate for noise and other problems we had. I really think upgrading is over due but it did not distract from the beautiful beach and relaxing atmosphere.
Comment from Hotel Management
8 Mar 2024 by Gener, Hotel Management
Thank you very much for this honest review. We are working on the door locks and would soon use card keys. We apologize for the noise as there was a big event that coincided with your booking. Thank you for appreciating the upgrade. We will make every possibility to give comfort to our guests.
by A verified traveler from Goleta
Posted 4 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Gener, Hotel Management
Thank you for taking time to rate us.
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Gener, Hotel Management
Thank you for rating us this much! We are elated.
by A verified traveler
Posted 26 Feb 2024
The water didn’t work in our bathroom faucet, and the smell was pretty bad too. The rest of the property seemed clean and well kept. Bring your own food because the restaurant was absolutely horrible. Nice waves, and a clean beach.
Comment from Hotel Management
8 Mar 2024 by Gener, Hotel Management
We will take this review seriously and in fact made immediate assessment of our water source and equipment. We have tapped fresh water source from our property on the other end and the sudden breakdown of one of our pumps caused some problem in the water flow to the resort. We have fixed this and we now have stable water supply. It keeps us wondering what you did not like in the food we serve. Our restaurant has been among the best rated by our guests. We will look into this complaint.
by A verified traveler
Fun weekend with friends
Posted 19 Feb 2024 on HotelsComment from Hotel Management
24 Feb 2024 by Gener, Hotel Management
Thank you for rating us.
