Ratings based on 407 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from BROOKLYN
Posted 3 Jun 2024
Nice hotel, easy parking and reasonable walking distance to old city.
Somewhat limited dining options
Comment from Hotel Management
4 Jun 2024 by Atrium Team , Hotel Management
Dear John, Thank you for your feedback! We're glad to hear that you enjoyed our hotel, found the parking easy, and appreciated the reasonable walking distance to the old city. We apologize for the somewhat limited dining options and appreciate your input. We'll take your comments into consideration as we strive to improve our offerings.We look forward to welcoming you back in the future.Kind regards
by A verified traveler
Posted 26 May 2024
A comfortable stay, friendly and helpful team, lucky to get a room upgrade which was much appreciated and resulted in a very spacious room.
Comment from Hotel Management
28 May 2024 by Atrium Team , Hotel Management
Dear Hannah, Thank you for your feedback! We're delighted to hear that you had a comfortable stay and found our team friendly and helpful. We're also glad to hear that you appreciated the room upgrade and enjoyed the extra space. We look forward to welcoming you back for another wonderful stay.Kind regards
by A verified traveler
Posted 5 Apr 2024
The carpet in the room is worn out, the cups in the room are full of soap smell, the carpet is dusty and hair can be seen! The lobby and elevator handles are not clean, there are no disposable toothbrushes and toothpaste in the bathroom, and the five-star hotel advertised online is actually 2.5 stars! Misleading consumers, the food is average,
Comment from Hotel Management
28 May 2024 by Atrium Team , Hotel Management
Dear Ji,Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we regret that we fell short of your expectations in this regard. We will address these concerns with our housekeeping and maintenance teams to ensure that they are promptly resolved.We apologize for any inconvenience caused by the absence of disposable toothbrushes and toothpaste in the bathroom. We will review our amenities to ensure that they meet the expectations of our guests.Regarding the condition of the room and the discrepancy between our advertised star rating and your experience, we take your feedback seriously. We will investigate this matter further to ensure that our online descriptions accurately reflect the quality of our hotel.We appreciate your feedback about the food, and we will use it to make necessary improvements to our dining offerings.Thank you for staying with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind regards
by A verified traveler
Posted 8 Oct 2023
We enjoyed our stay. Staff were very friendly and the breakfast buffet as very good
Comment from Hotel Management
10 Oct 2023 by Atrium Hotel Team, Hotel Management
Dear Suzane, Thank you for taking the time to share your positive feedback about your stay. We're delighted to hear that you enjoyed your visit and that you found our staff to be very friendly. It's also great to know that you had a good experience with our breakfast buffet.Your satisfaction is important to us, and we appreciate your kind comments. We look forward to welcoming you back for another enjoyable stay in the future!Best regards
by A verified traveler
Posted 4 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Hotel Atrium team, Hotel Management
Dear John,Thank you for the glowing 5-star review! We're thrilled you had a fantastic stay. Your kind words mean the world to us, and we can't wait to host you again soon.Warm regards,
by A verified traveler
Highly recommend
Posted 4 Oct 2023 on HotelsFabulous hotel. Great location, super friendly staff, comfortable room. Fantastic facilities, easy parking and a wonderful selection of food. Will definitely be back, highly recommend!!
Comment from Hotel Management
10 Oct 2023 by Atrium Hotel Team, Hotel Management
Thank you so much for your fantastic review! We're thrilled to hear that you had a fabulous experience at our hotel and that you enjoyed the great location, super friendly staff, comfortable room, and fantastic facilities. It's wonderful to know that you found our food selection to your liking as well.Thank you for choosing our hotel, and see you again soon!Best regards!
by A verified traveler
Posted 1 Oct 2023
Nice large rooms, friendly staff. Food average.
Comment from Hotel Management
10 Oct 2023 by Atrium Hotel Team, Hotel Management
Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the rooms spacious and the staff friendly.However, we apologize that you found the food to be average.We appreciate your input and hope to have the opportunity to welcome you back in the future.Best regards!
by A verified traveler
Posted 28 Sep 2023
I guess the only problem was I booked for ONE large bed, preferably king size, as advertised, but the hotel, the reception informed me that all their rooms have two single beds in each room.
Comment from Hotel Management
10 Oct 2023 by Atrium Hotel Team, Hotel Management
Thank you for sharing your feedback about your recent stay. I'm sorry to hear about the discrepancy in your room booking. It can be frustrating when the room type you requested doesn't match what's provided. This miscommunication is certainly not ideal.Thank you for choosing our hotel, and we look forward to hosting you again.Best regards!
by A verified traveler
Great place to stay!
Posted 23 Sep 2023 on HotelsWe had early morning tours, and they gave us a Sac’s lunch for breakfast, which was really nice. They also had the best breakfast we had in the three weeks we’ve been traveling. They even have fried shrimp! It is a bit of a ways to old town, but we took an Uber, which was not expensive at all
Comment from Hotel Management
10 Oct 2023 by Atrium Hotel Team , Hotel Management
Thank you for sharing your positive experience during your stay with us. It's always great to receive such compliments about our dining options. We look forward to welcoming you back for another enjoyable stay!Best regards
by A verified traveler from Newark
Posted 22 Sep 2023
Hotel was excellent, comfy rooms and the spa was nice. Didn't eat in the hotel as old Split was 15 mins away on foot for greater choice and value.
Breakfast was good quality and staff friendly
It was a brilliant base for exploring Split.
Comment from Hotel Management
10 Oct 2023 by Atrium Hotel Team, Hotel Management
Thank you for sharing your positive experience at our hotel. We're thrilled to hear that you had an excellent stay, found the rooms comfortable, and enjoyed our spa facilities. We appreciate your compliments on our breakfast, friendly staff, and the convenient location to the old town. We understand that dining in the city can offer a wider range of choices and value.Thank you for choosing our hotel, and we look forward to hosting you again!Best regards!
