Ratings based on 393 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Wonderful Hotel and Clean Environment staff was a bit unprofessional and over charged my card
Comment from Hotel Management
17 May 2024 by Angie Castellanos, reservations agent, Hotel Management
Dear Marcia,Thank you for your feedback and for rating us 5/5. We are delighted to hear that you found our hotel wonderful. However, we sincerely apologize for the unprofessional behavior of our staff. We take such matters seriously.We hope to have the opportunity to welcome you back and provide you with an improved experience.
by A verified traveler
Posted 5 Mar 2024
Very nice
Comment from Hotel Management
6 Mar 2024 by Angie Castellanos, Hotel Management
Dear Diana,Thank you for choosing us. On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback. We are glad to hear that you stay here was nice. We hope to welcome you again soon for another fantastic stay.
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Angie Castellanos, Hotel Management
Estimado Luis Daniel,Gracias por calificarnos, es muy importantes para nosotros en nuestro camino de ser cada vez mejores. Nos da gusto saber que tuvo una gran estadía, gracias por elegirnos. Esperamos darle una nueva bienvenida muy pronto que supere todas sus expectativas.
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Angie Castellanos, Hotel Management
Dear Walter,Thank you for taking the time to share your recent experience with us. We apologize for falling short of your expectations and would appreciate any additional details you could share to help us improve.Your satisfaction is our priority, we hope to have the opportunity to ensure a better experience for future visits.
by A verified traveler
Posted 10 Feb 2024 on Hotels
The junior suite I had was brilliant, loads of space and really stylish decor. The hotel staff were also very friendly and helpful. Definitely a hotel I will be using again and which I would recommend.
Comment from Hotel Management
28 Feb 2024 by Angie Castellanos, Hotel Management
Dear Gary,Thank you for staying with us and for your excellent rating of 10/10!. Thanks for sharing the picture, it looks wonderful. Your feedback means a lot to us, and we can't wait to host you again.
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
28 Feb 2024 by Angie Castellanos, Hotel Management
Dear Richard,Thank you for choosing to stay with us and for giving us a perfect rating of 5/5!. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay.
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Angie Castellanos, Hotel Management
Dear Cristian,We are glad to hear that you had an exceptional experience during your time here. You feedback means a lot to us. Thank you for choosing us.
by A verified traveler from Miami
Posted 2 Jan 2024
Amazing place
Comment from Hotel Management
28 Feb 2024 by Angie Castellanos, Hotel Management
Dear Alain,Thank you so much for choosing to stay with us and for your rating of 5/5. We're glad to hear that you find amazing our hotel. We hope to welcome you back soon for another fantastic stay.
by A verified traveler
Not worth it
Posted 20 Dec 2023 on HotelsBreakfast was disappointing.
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
27 Dec 2023 by Katty Rojas, Hotel Management
Dear Ana,Gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Lamento mucho saber que no disfrutaste de tu estancia. Nos esforzamos por superar expectativas las 24 horas del día y tomamos las quejas muy en serio.Por favor, ponte en contacto conmigo en katty.rojasibanez@whotels.com para discutir el problema en más detalle. Valoramos tus comentarios y haremos todo lo posible por compensarte.
