Ratings based on 99 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Team Residence Inn, Hotel Management
Estimados YahairaQueremos agradecerle sinceramente por tomarse el tiempo de calificarnos. Sus comentarios son muy valiosos para nosotros y nos ayudan a mejorar constantemente nuestros servicios.Su opinión es fundamental para garantizar que siempre ofrezcamos la mejor experiencia posible. Si tiene alguna sugerencia adicional o necesita asistencia, no dude en ponerse en contacto con nosotros.Gracias por confiar en nosotros.
by A verified traveler
Posted 27 May 2024
Great hotel!
Comment from Hotel Management
27 May 2024 by Team Residence Inn Bogotá, Hotel Management
Good morning Mr.Thank you very much !! We hope to have you again with us in the next opportunity.
by A verified traveler
Posted 26 May 2024
Location to gym , an food
Comment from Hotel Management
26 May 2024 by Team Residence Inn, Hotel Management
Hello! Thanks for your comment! We are happy to help with whatever you need. If you need more information or have any other questions, don't hesitate to write to us! We are here to help you with everything you need!
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
29 May 2024 by Team Residence Inn, Hotel Management
Estimado AmirQueremos agradecerle sinceramente por tomarse el tiempo de calificarnos. Sus comentarios son muy valiosos para nosotros y nos ayudan a mejorar constantemente nuestros servicios.Su opinión es fundamental para garantizar que siempre ofrezcamos la mejor experiencia posible. Si tiene alguna sugerencia adicional o necesita asistencia, no dude en ponerse en contacto con nosotros.Gracias por confiar en nosotros.
by A verified traveler
Posted 8 May 2024
The staff was very cold and rude except for Lux and Brandon. The staff needs customer service training.
They also allowed dogs in their restaurant. That is so unsanitary.
I have been to many Marriotts and having a dog in the restaurant that is the worst. For the record it was not a service dog
Comment from Hotel Management
8 May 2024 by Team Residence Inn, Hotel Management
Dear Katrice,I am sincerely sorry that you had a negative experience during your stay with us. We appreciate your feedback, and I want to assure you that your opinion is crucial for us as it helps us constantly improve.First, I apologize for any behavior that you perceived as cold or rude from our staff. We pride ourselves on providing friendly and welcoming service, and we clearly did not meet our own expectations this time. I will ensure that the entire team receives additional customer service training to prevent this from happening again.Regarding the issue of dogs in the restaurant, I completely understand your concern about hygiene and the comfort of all our guests. Our policy is to allow access only to service dogs, and I'm sorry this policy was not respected. We will investigate the incident and take the necessary steps to ensure compliance with our policies and to prevent similar situations in the future.Once again, thank you for pointing out these areas for improvement. We appreciate your kind words about Lux and Brandon, and we will be sure to recognize their excellent service.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
24 May 2024 by Team Residence Inn, Hotel Management
Muchas gracias por su calificación.
by A verified traveler
Posted 24 Apr 2024
Beautiful hotel, great restaurant and just perfect
Comment from Hotel Management
24 Apr 2024 by Team Residence Inn Bogotá, Hotel Management
Good morning!!Thank you very much for your comments, we hope to have you again with us.
by A verified traveler
Posted 22 Apr 2024
The room was comfortable, cleaned and the staff were very polite
Comment from Hotel Management
22 Apr 2024 by Team Residence Inn Bogotá, Hotel Management
Thank you very much for the comments, we hope to have you again with us.
by A verified traveler
Posted 6 Apr 2024
Good experience
Comment from Hotel Management
6 Apr 2024 by Team Residence Inn, Hotel Management
Thanks for all
by A verified traveler
Posted 31 Mar 2024
the rooms were nice and clean, excellent friendly staff and the restaurant was good. A minor negative was the shower changing from hot to cold randomly but the worst was the noise - you can hear literally everything outside and next door which was frustrating as the some guests were loud - couldn’t get a decent night sleep. It was like living in a university dormitory
Comment from Hotel Management
31 Mar 2024 by Team Residence Inn, Hotel Management
Dear Mrs, ErwinThank you for taking the time to tell us about her experience at Residence Inn Bogotá.Please note that her comments are very valuable to us. We use feedback, like yours, to make continuous changes to improve the guest experience.
