Ratings based on 659 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Todo bien
by A verified traveler
Posted 21 May 2024
La piscina y el jacuzzi necesitan limpieza y cloro . Todo lo demás está perfecto
by A verified traveler
Posted 8 May 2024
I did not like lack of courtesy and help at the restaurant.
by A verified traveler
Posted 27 Apr 2024
Good hotel overall with opportunity for improvement
by A verified traveler
Posted 30 Mar 2024
I didn’t like was the fact that I had to pay IVA tax on the way out. I think this is absolutely absurd and it’s a way for the Colombian government to syphon money out of foreigners. Also, i was charged a whopping $43,000 COP for a taxi ride ten miles out. Don’t use their taxi service, use a regular cab that uses a meter. It’s a rip off. Other than that, this place was just wonderful. Highly recommend.
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 10 Mar 2024
Pros
The staff were helpful and polite. The front desk people spoke English, mostly quite well. Special thanks to Wendy S., who was exceptionally helpful.
There is a supermarket and shopping center almost next door.
The Usaquen backstreets were very pleasant, and seemed safe.
There is a good currency exchange upstairs in the Hacienda Santa Barbara mall nearby.
Numerous city buses stop frequently on the main road near the hotel.
The hotel has 3 fast elevators. I never had to wait long.
They provided a microwave oven for us.
Cons:
The gym was pretty good, but it was open only 8 am to 9 pm on weekdays, with shorter hours on weekends.
The swimming pool and sauna were too cold, so I couldn't use them at all.
The hotel showed divisive, biased CNN news constantly on the gym TV. Americans are very divided these days, so it would be better to show politically-neutral business news instead.
Loud music was played in the lobby on some nights, and it could be heard even on the top floors. It did not affect our room, so I did not complain.
There was busy vehicular traffic in the area, which caused irritating air pollution outdoors. But that is the case throughout much of Bogota, due to the large number of motorbikes and buses that lack emission controls.
Overall, this is a very nice hotel with wonderful staff. I recommend it.
Comment from Hotel Management
26 Mar 2024 by Guest Relations Team, Hotel Management
We really appreciate your comments. There is no doubt that as a result of your experience we have taken note of every detail mentioned to improve for you. We are very happy to know that your overall experience was very satisfactory and even more happy to know that you have the best memory of the service offered by our staff. We truly hope that in the not too distant future you can return to our hotel again so that we can continue to build memorable experiences in your stays. For us at NH Collection teleport it will always be a pleasure to welcome guests like you. Thank you for choosing us. Translated with DeepL.com (free version)
by A verified traveler from Gerrards Cross
Posted 4 Mar 2024
Good overall
Comment from Hotel Management
26 Mar 2024 by Guest Relations Team, Hotel Management
Dear Marc, We sincerely appreciate your high rating and kind comments. Your satisfaction is our greatest reward and we look forward to seeing you again at NH Collection Teleport!
by A verified traveler
Posted 3 Mar 2024
Everything was great especially the buffet staff.
Comment from Hotel Management
26 Mar 2024 by Guest Relations Team, Hotel Management
Dear Doreen, Thank you for giving us a high rating and for your kind feedback. We strive to provide memorable experiences and are pleased to have achieved this during your stay at NH Collection Teleport.
by A verified traveler
Posted 27 Feb 2024
Very good service and cool pool and gym
Comment from Hotel Management
28 Feb 2024 by Guest Relations Team, Hotel Management
Dear Pablo,We are happy that everything was to your liking and that you enjoyed our pool and our entire wellness area. We hope to have you again very soon in our hotel.
