Ratings based on 929 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
The property is situated in Santa Fe district, and the condition of the room is about 1-2 stars at best. Does not have any soap, water, AC doesn’t work, and the dining facility has very bad customer service with horrible attitudes.
Comment from Hotel Management
24 May 2024 by Reservations Agent, Hotel Management
Good morning Lamenatmos muchisimo read your bad experience in our hotel, we thank you very much for your assessment in order to manage improvements in our service, we hope you will return soon and so we will improve our service.
by A verified traveler
Posted 17 May 2024
Nice hotel close to museums. Mass transit is across the street and you could easily walk to many attractions. The hotel bar and restaurant is nice and convient. Hot water and eco friendly products. Central AC and small personal heater in the room which is rare to find in most Bogota hotels.
Only negative is the nightclub within listening distance. So, this might not be the best option for a quiet night or weekend.
Comment from Hotel Management
23 May 2024 by Reservations Agent, Hotel Management
Thank you for your comment, it is very important for us the opinion of your service. We hope you come back soon
by A verified traveler
Posted 12 May 2024
Really great for the price you pay ,close to a lot of good places
Comment from Hotel Management
23 May 2024 by Reservations Agent, Hotel Management
Thank you for your comment, it is very important for us the opinion of your service. We hope you come back soon
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
28 May 2024 by agent reservations, Hotel Management
Buenos dias agardecemos su calificacion, esperamos vuelva pronto
by A verified traveler from HIALEAH
Posted 3 May 2024
front desk staff not to friendly
Comment from Hotel Management
23 May 2024 by Reservations Agent, Hotel Management
Good morning We regret that the service was not satisfactory, thanks to your comment we will improve our attention skills, we hope you return soon to our hotel.
by A verified traveler
Posted 24 Apr 2024
The air conditioner wasn’t working. There was no hot water. Went to the front desk and they said there there’s nothing they can do about it horrible Customer Service will never go there again.
Comment from Hotel Management
29 Apr 2024 by Yuly ZULUAGA Subgerente, Hotel Management
Estimado Huésped,¡Muchas Gracias por sus comentarios, acerca de nuestro hotel que contribuyen a nuestro mejoramiento! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Hotel ibis Bogota Museo
by A verified traveler
Posted 15 Apr 2024
Location
Comment from Hotel Management
17 Apr 2024 by hotel ibis museo, Hotel Management
Muchas gracias, por elegirmos como su opcion de alojamiento, esperamos que vuelva pronto
by A verified traveler from Mesquite
Posted 8 Apr 2024
This hotel is very clean, modern and well kept. The hotel is right next to the museum and so many restaurants,cafe and bars as u step out of the hotel we enjoyed our stay.
Comment from Hotel Management
12 Apr 2024 by Hotel Ibis Bogotá Museo, Hotel Management
It is a pleasure for us to have served you, we appreciate that you choose us as your best accommodation option, we hope to see you soon.
by A verified traveler
Posted 27 Mar 2024
Good walk to Cathedral area. Oxxo/7-11 store 1 min away. Aircon was not really cooling, would be problem on hot day. No free Bfast from Expedia, Oxxo shop has coffee and Ham cheese roll for 10 Peso.
Comment from Hotel Management
8 Apr 2024 by Hotel Ibis Bogotá Museo, Hotel Management
We appreciate choosing us as your best accommodation option, as well as your good opinion and point of view. We will work as a team for the common good and give our all to deliver the rooms accordingly.Goodnight
by A verified traveler
Posted 17 Mar 2024
It’s a nice simple hotel. Rooms are very small but I think that’s how it is in Colombia. Front desk personnel are always very busy but nice. Not in a great area. Was told it was too unsafe for me to walk around in after dark. Wish I had booked in Candaleria. Not many restaurants around this hotel. Doesn’t look anything like the outside picture! Would not recommend.
Comment from Hotel Management
20 Mar 2024 by hotel ibis museo, Hotel Management
Good day,Dear Roberta, we are grateful for choosing us as your best accommodation option. We regret that your experience with us was not as ideal as you expected. We also appreciate your comments, this helps us improve our quality.Good day.
