Ratings based on 239 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 12 Apr 2024
I was really excited about my stay here but I was so disappointed!
I arrived in Bogota from the US. I was greeted by an older gentleman who acted like I was an inconvenience to him from the very beginning. I speak little Spanish so I just assumed that maybe this was a language barrier, but it was not.
I had a friend stop by the hotel with me in the evening to enjoy a beer on the hotel’s roof top (as the gentleman told me I could do). He then proceeds to tell me that I’m not allowed to bring in outside alcohol to the roof deck, only my room. He said that the hotel has a bar and this is a rule. Okay…. I was not aware of there being a bar in the hotel nor that this was a rule. I assumed it was just a cultural difference and said “okay, no problem, we’ll just sit my room.” Then he insisted that my friend could not enter my room because he was not my husband. What?! Sir, this is 2024. Also, is this not a hotel that I paid for? He literally made us leave the deck. He made me feel so uncomfortable that I just went to bed very early. I would have happily spent money at the hotel at the bar if it was allowed. At this point it was nighttime and I was too nervous to go out by myself alone as it is not very safe. So I felt totally trapped.
The shower was filthy. Hair was on the walls and on the drain. The bed was horrible!!! I should have just slept on the floor.
The breakfast was nice. The hotel was pretty. But I would not stay here again. This gentleman absolutely ruined my stay.
Comment from Hotel Management
9 May 2024 by Camilo Garzón, Hotel Management
Lamentamos que haya tenido inconvenientes en su estancia. Evaluaremos la forma de manejar este tipo de casos y trataremos de mejorar.Algunas de estas medidas las tomamos para mantener la seguridad de los huéspedes.
by A verified traveler from Coquitlam
Posted 11 Apr 2024
This is a very colonial era hotel, beautiful decor and ambience. The location is not bad, night time is a bit scary to go out. The room we had was nice, it was on the first floor. We really enjoyed the garden terrace and the rooftop terrace with a nice view. Breakfast was included and made fresh for you.
It would have been nice if all the staff were bilingual in speaking English. Despite the language barrier all the staff were very accommodating, pleasant and friendly. We want to give a shout out to Carlos, Sharon, Claudia and the wonderful cook Angela for a wonderful stay.
The taxi driver requested by the hotel did scam us on our way back to the airport, he charged us way to much compared to what the hotel told us.
by A verified traveler
Posted 23 Feb 2024
The hotel is super cute the rooms and vibes are really unique. Staff was fantastic and the patio upstairs was an added bonus.
by A verified traveler
Posted 23 Jan 2024
by A verified traveler
Posted 20 Jan 2024 on Hotels
by A verified traveler
Posted 19 Jan 2024 on Hotels
by A verified traveler
Great location
Posted 16 Dec 2023 on HotelsThe hotel is very clean and well-taken care of. The staff was helpful and accomodating. Sound does travel fairly easily in the hotel so just beware of you have an early flight that you would like to get a good night sleep for. Would stay there again
by A verified traveler
Awesome
Posted 16 Nov 2023 on HotelsGreat experience, beautiful, location is minutes walk to government buildings and museums.
by A verified traveler
Posted 12 Sep 2023
I loved the hotel, with its colonial decoration, cozy, clean, the employees were very attentive to the guests and super friendly, delicious breakfast and the alternatives to order food at night were delicious.
