Ratings based on 320 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
My husband and I recently stayed at Hotel Grand Park for 5 nights as we were attending a wedding in Bogota. We were impressed with the size & cleanliness of the room and as an added bonus, we had a great view of the Monserrate from our window! The pool area was one of the cleanest that we have come across and the service from the bartenders was great. The area is quiet, despite being downtown and well located as we were able to walk to most attractions, restaurants, etc. We want to give a special shoutout to Diego at the front desk as he was so accommodating and absolutely lovely to interact with. We would definitely stay again if we return to Bogota in the future! Thank you for a great stay :)
by A verified traveler from Issaquah
Posted 10 May 2024
Good hotel. Should provide cloth hanger and couple of glasses
by A verified traveler
Posted 29 Apr 2024
El servicio de los recepcionistas es muy bueno, el staff en general fue muy amigable. Al momento de llagar al hotel me dieron una habitación super pequeña que no cumplía con las características de mi reservación, al efectuar la queja en el front desk procedieron a cambiarme de habitación, aunque si hubo la posposición no hay segundas oportunidades para una primera impresión.
El hotel en general necesita un poco de mantenimiento de los pisos de los pasillos, colgadores de shampoo y Conditioner, colocar más perchas en la Hab y también colocar aire acondicionado en las habitaciones, aunque el clima estaba fresco afuera, debido a que las ventanas no se pueden abrir no hay forma de que ventile la habitación y puede llegar a ser un poco incómodo. En general buen servicio al cliente pero la propiedad no le hace justicia.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 9 Apr 2024
I was disappointed that the pill was under repair the week i came to stay. They notified me the day prior to my arrival and it was too late to change hotels. The only reason i chose that hotel was the pool and bar area. Overall the stay was nice but i wish they notified me earlier.
Comment from Hotel Management
13 Apr 2024 by Ingrid, Hotel Management
Dear Mr. Joseph, On behalf of the entire Grand Park team, we want to express our most sincere gratitude for having chosen us as the place to enjoy your stay. It was a true honor to have you as our guest and we are pleased to know that your experience was satisfactory. We especially appreciate your positive comments about our collaborators and the service provided, the food and rest service. Regarding the remodeling, it was generated to be able to improve and provide good service, we are pleased to have contributed to making your visit pleasant and we hope to have the opportunity to welcome you again in the near future, both you and future clients. Please feel free to contact us if you need any other information or if we can help you in any way. Sincerely, Ingrid Martinez, Reservations Coordinator Grand Park Hotel
by A verified traveler
Posted 31 Mar 2023
by A verified traveler
Posted 24 Mar 2023
The staff were lovely and polite. The hotel itself was clean and tidy. We struggled to get clean towels in our room, we also found a silverfish bug in our bed.
by A verified traveler
Posted 27 Feb 2023
by A verified traveler
Posted 17 Feb 2023
by A verified traveler from corona
Posted 27 Jan 2023
I didn't like that we couldn't open the window and the room was so warm, i had to open the door to get some air. Didn't have coffe maker in the room. I had to go almost every day to the reception to charge the room key, it's bother me when i get to the room late and had to go back down to charge the key to open the door. And i didn't like that they let guess drink in the lobby.
Comment from Hotel Management
22 Feb 2023 by HOTEL GRAND PARK, Hotel Management
Estimado huésped buenos días,Muchas gracias por haber tomado de su tiempo para darnos a conocer su experiencia en nuestro hotel, esperemos
