Ratings based on 455 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 11 Jun 2024
We generally enjoyed our stay at this hotel. A few notes for those considering staying here. The area is pretty good and we generally felt safe walking around. The hotel itself is fine. It’s not updated but for the price we didn’t really mind at all. The elevators are *small* but the rooms are large and clean. They use a cleaning product that smells somewhat like paint (it was strange to us and we actually asked to change our room at first because the smell was somewhat overwhelming) - maybe it’s something they use in Colombia but it was a first for us. The included breakfast was pretty good and a nice touch for the price as well. One thing we didn’t notice when booking - there is no air conditioning. This would have been a dealbreaker for us had we known in advance.
by A verified traveler
Posted 13 Apr 2024
Love it
Comment from Hotel Management
22 Apr 2024 by Dear Odalia, Hotel Management
Dear Odalia, We love to know that you enjoyed your stay and we hope to welcome you again. Sincerely, John Rojas, General Manager.
by A verified traveler
Posted 10 Apr 2024
The staff is very friendly and efficient
Comment from Hotel Management
22 Apr 2024 by Dear Luis, Hotel Management
Dear Luis, We are glad to see that you enjoyed your stay. Thanks for your visit.Sincerely, John Rojas, General Manager.
by A verified traveler
Posted 11 Mar 2024 on Hotels
I will never stay here again. Not a nice hotel.
Comment from Hotel Management
16 Mar 2024 by ., Hotel Management
I am very sorry that your stay was not as expected, I offer you a sincere apology. Sincerely, John Jairo Rojas, Managing Manager
by A verified traveler
Posted 2 Mar 2024
Nice hotel very clean and friendly staff.
Comment from Hotel Management
7 Mar 2024 by Sr. Enrique, Hotel Management
Dear Enrique, thank you very much for your feedback, we hope to see you again. Sincerely, John Jairo Rojas, General Manager
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Estimado Carlos,, Hotel Management
Estimado Carlos, gracias por tomar el tiempo para evaluar nuestro servicio, es un gusto para mi saber que superamos sus expectativas de servicio, le esperamos pronto nuevamente. Cordialmente, John Rojas, Gerente General.
by A verified traveler
Posted 24 Feb 2024
Very well appointed and spacious rooms. Very nice breakfast and friendly staff
Comment from Hotel Management
24 Feb 2024 by Dear Luis., Hotel Management
Dear Luis, We love to know that you enjoyed your stay and we hope to welcome you again.Sincerely, John Rojas, General Manager.
by A verified traveler
Posted 23 Feb 2024
Everything is old but the gym is horrible
Comment from Hotel Management
24 Feb 2024 by Dear Alfonso,, Hotel Management
Dear Alfonso, thank you for taking the time to share your opinion, we are currently working on gradually modernizing our facilities in order to offer a better experience to our guests. Thanks for your visit.Sincerely, John Rojas, General Manager.
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Estimado Robert, Hotel Management
Gracias por tomarse el tiempo para compartir sus comentarios, apreciamos cada una de las observaciones como una oportunidad para revisar y mejorar los aspectos que usted nos indica para ofrecer un excelente servicio a todos nuestros huéspedes o visitantes.Cordialmente, John Rojas, Gerente General.
by A verified traveler
Posted 16 Jan 2024
Clean and nice hotel with kind staff.
Comment from Hotel Management
23 Jan 2024 by Dear , Hotel Management
we appreciate you taking the time to share your experiences with us. We are pleased to receive your positive comments and know that you felt at home.We hope to welcome you again soon.Best regards, John Rojas, General Manager.
