Ratings based on 133 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
It’s felt like a friendly environment
Comment from Hotel Management
24 Apr 2024 by We are waiting for you again at our Hotel 100 Luxu, Hotel Management
Dear Jorge, thank you very much for your comments, We are committed to providing our guests with a welcoming and pleasant experience during their stay.We hope for your return soon.Jineth Sanchez - Front Desk Manager
by A verified traveler
Posted 30 Mar 2024
Reservé dos habitaciones dobles y me dieron sencillas pero al final me ayudaron facilitándome otra habitación.
Comment from Hotel Management
1 Apr 2024 by Esperamos su regreso al Hotel 100 Luxury Suites, Hotel Management
Estimada Pamela, Lamentamos sinceramente cualquier inconveniente que haya experimentado durante su estancia con nosotros. Nuestro objetivo es brindar el mejor servicio posible a nuestros huéspedes y es decepcionante escuchar que no cumplimos con sus expectativas iniciales.Agradecemos su comprensión y estamos contentos de que nuestro equipo haya podido resolver la situación proporcionándole una habitación adicional. Valoramos su patrocinio y esperamos que el resto de su estancia haya sido placentero.Esperamos darle la bienvenida de nuevo en el futuro y poder ofrecerle una experiencia más satisfactoria.Jineth Sanchez - Jefe de recepcion
by A verified traveler from lexington
Posted 17 Mar 2024
This is my second time staying at this hotel. Overall good hotel but the smaller and cheaper rooms have no air conditioning making it hot to sleep. Plus, the windows are razor thin allowing outside noise inside the room. Despite my earplugs I can hear the street noise mostly traffic jams inside the room. The staff is very friendly. The breakfast should have been better. They keep serving old bread. Not a single day I had fresh bread. They put the bread out there without any protection and the air is drying them quickly. But I also asked fresh bread at one time, day bring a day or two old bread. That’s true for all four different kind they bread they serve. I won’t stay there any longer.
Comment from Hotel Management
21 Mar 2024 by We look forward to seeing you again at 100 Luxury, Hotel Management
Dear Mr ErcanWe are very sorry to hear about your experience at our hotel. We take your feedback very seriously and want to offer our apologies for any inconvenience you may have experienced during your stay.Regarding the lack of air conditioning in the small rooms, we understand your concern. Although our city is known for its cool climate, we understand that each guest has different comfort needs and preferences. We are working to improve our facilities and will take your suggestion into consideration for future enhancements.Regarding the served bread, I am deeply sorry that it did not meet your expectations. We strive to offer fresh and high-quality food to our guests, so it is disappointing to hear that we did not meet your standards. We will take immediate action to address this issue and ensure that it does not happen again in the future.We sincerely appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and demonstrate the quality of our service.Jineth SanchezManager Reception
by A verified traveler
“Shortage of coffee” = scandal
Posted 26 Jan 2024 on HotelsThe Hotel itself was ok.
We were shocked when the Hotel did not have coffee for our room.
We asked for 2 coffee but the clerk only brought 1 cause didn’t have more!!!!
Can you believe it! Colombia being the third worldwide exporter!
This happened for 2 days.
Also when we checked in, the clerk at reception made a mistake in the payment and my wife had to go down again and pay again. Same thing the day of check out, another clerk took ages to gives the bill.
The only time pleasant person was the waiter Gabriel who was kind, quick and professional.
Comment from Hotel Management
7 Feb 2024 by We look forward to seeing you again at 100 Luxury, Hotel Management
739 / 5.000Resultados de traducciónResultado de traducciónDear DayanThank you very much for your comments, these help us identify our shortcomings and correct them so that they do not happen again. I want to offer you an apology for not having the necessary stock of coffee during your stay. Unfortunately, our supplier took a while to bring our order, regarding I apologize for the delay in the check-in and check-out process, we provide the corresponding feedback to our reception team so that these processes are much faster and more effective, we hope to have you back in our hotel to change that negative image that we leave in your stay.We hope to have you back in our facilities.Cordially,Jineth SanchezReception Manager
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by Esperamos su regreso al Hotel 100 Luxury Suites, Hotel Management
Buenas nochesMuchas gracias por su puntuacion, esto nos motiva a mejorar dia a dia.Esperamos su regreso a nuestro Hotel 100 Luxury Suites
by A verified traveler from Miami Fl
Posted 28 Dec 2023
Could be better
Comment from Hotel Management
26 Jan 2024 by We look forward to seeing you again at 100 Luxury, Hotel Management
Dear AlexandraThank you very much for your comments, they help us improve day by day.We would like to know what we can improve or what we need to make your stay 100% pleasant.We look forward to your return at our 100 Luxury Suites Hotel.Cordially,Jineth SanchezReception Manager
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
26 Jan 2024 by Esperamos su regreso al Hotel 100 Luxury Suites, Hotel Management
Buenas noches Muchas gracias por sus comentarios, nos gustaria saber en que podemos mejorar para lograr que su estadia sea 100% placentera.Esperamos pronto su regreso a nuestro Hotel 100 Luxury Suites.Cordialmente,JIneth SanchezJefe de Recepcion
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
26 Jan 2024 by Lo esperamos nuevamente en 100 Luxury Suites, Hotel Management
Estimado Sr AndresMuchas gracias por su puntuacion esto nos ayuda a mejorar dia a dia.Esperamos pronto su regreso a nuestro Hotel 100 Luxury Suites.Cordialmente, Jineth SanchezJefe de recepcion
by A verified traveler
Posted 6 Dec 2023
Comment from Hotel Management
26 Jan 2024 by Esperamos su regreso al Hotel 100 Luxury Suites, Hotel Management
Budenas nochesMuchas gracias por su puntuacion, esto nos ayuda a mejorar dia a dia.Esperamos tenerlo pronto de regreso en nuestro Hotel 100 Luxury Suites.Cordialmente,Jineth SanchezJefe de Recepcion
by A verified traveler
Posted 1 Dec 2023 on Hotels
Comment from Hotel Management
26 Jan 2024 by We look forward to seeing you again at 100 Luxury, Hotel Management
Dear Mr CharlesThank you very much for your rating, this helps us improve day by day.We look forward to your return to our 100 Luxury Suites Hotel soon.Cordially,Jineth SanchezReception Manager
