Ratings based on 81 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Excellent until we got to checkout!
Posted 2 Oct 2023 on HotelsLovely building and we had a really excellent dinner - the catering team was changing so they weren't on their new menu yet so what we had was effectively a one-off. Lots of attention from the chap who was taking over the running of the kitchen.
We had an automatic email from the property saying we had pre-payed but when we checked out we were told we hadn't. That caused some confusion especially as the man at checkout kept referring to our Expedia booking - I know Hotels.com is part to Expedia but it was hardly helpful especially as this was all dealt with in French.
The decor of the building is lovely and it is well set up for wheelchair access with lifts between floors (but awkward stairs from the car park to reception.
Bike parking was rudimentary and outdoors but the chateau is in a very quiet spot.
by A verified traveler from kenilworth
Posted 1 Sep 2021
by A verified traveler
Good for overnight stop
Posted 13 Nov 2020 on HotelsClean if ageing room. Very good staff. A real nice property in a non-descript location
Comment from Hotel Management
8 Dec 2020 by L’équipe du Château st Marcel, Hotel Management
Dear guest,
Thank you for taking the time to leave us a comment. We are glad to read you found our staff pleasant and helpful, we hope to see you again soon.
Wishing you a good day,
Best wishes,
Front Office
Château Saint Marcel
by A verified traveler from London
Posted 4 Aug 2020
Welcoming, friendly and professional staff. Well organised for the present circumstances. High standards maintained throughout.
Comment from Hotel Management
4 Aug 2020 by L’équipe du Château st Marcel, Hotel Management
Dear Client,
Our whole team thanks you very much for your kind words, it was a pleasure having you among us.
Hoping to see you again in the future,
Château Saint Marcel
by A verified traveler
Business Trip
Posted 12 Dec 2019 on HotelsExcellent location and restaurant was fantastic
Comment from Hotel Management
17 Dec 2019 by L'Equipe du Château Saint Marcel, Hotel Management
Nous vous remercions de votre commentaire, En espérant vous revoir très prochainement.
by A verified traveler
Good stop over
Posted 19 Sep 2019 on HotelsAn inexpensive overnight stop on the way to our next destination. Cool Château, simple 80s typical hotel rooms, no ac, and it was quite warm. Restaurant with nice outdoor area was decent.
by A verified traveler
Paradise lost
Posted 13 Sep 2019 on HotelsFirst room was in the basement looked like a travel lodge before a facelift second room obviously more exspensive in the main house said it was a bridal suite?????? Looked out over the kitchen roof and staff smoking area poor brides is all I can say room was nice but could do better a very disappointing hotel meals were the worst I was all up night after one dinner with a upset stomach that's all you need to no it was bad.
Comment from Hotel Management
2 Oct 2019 by Château Saint Marcel, Hotel Management
Cher Lee, Nous sommes navrés que votre séjour n'ai pas été à la hauteur de vos attentes. Nous vous remercions pour votre commentaire qui nous permet de nous améliorer pour satisfaire au maximum nos clients. Cordialement
Recommended
for Everyoneby A verified traveler from UK
Lovely hotel in a lovely setting
Posted 26 Sep 2017
Pros: Cleanliness and setting
Cons: Heated pool
Location: Nice restaurant in town and nice walk along the canal
Enjoyed our 1 night stay here - lovely setting. Had a nice swim in the pool - a little cold but enjoyed it to myself. Will definitely recommend this place
by Murray
Nearly reaches perfect, but not quite.
Posted 10 Aug 2017 on HotelsStopover on our way to Toulouse. Beautiful Chateau but sadly now quite close to industrial area. The accommodation was excellent and the immediate surroundings very good. Pool was perfect and as soon as we were installed on a sun lounger a member of the gardening staff arrived with cold bottled water gratis. Excellent evening meal that would have been perfect if served with linen table cloth and napkins, sadly both were paper. Breakfast also could not be faulted. All in all a good stay that with a little fine tuning could be perfect.
by A verified traveler
Business trip
Posted 10 Mar 2017 on HotelsNice people to deal with
