Ratings based on 374 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Absolutely awful worse hotel I have stayed in and I’ve stayed at a few of the Labranda hotels which is why we chose this one. The hotel dining areas are filthy tables never cleaned no clean cutlery had to keep asking at every meal time, mouldy cheese being put out. Stale food. Toilets at pool area were absolutely disgusting no one checking the state they were in! Had to walk all the way back to reception if you needed the toilet the only ones that were half decent! The hotel was over run with dogs in a dog lover so didn’t bother me but if you don’t like dogs you are screwed! They are everywhere! Never again it was awful experience
Comment from Hotel Management
10 Jun 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Guest Mahmut,Thank you for taking the time to provide your feedback on our hotel. As Labranda TMT , our goal is to bring quality of service to a higher level by making ourselves better with each passing day. We appreciate all kinds of complaints, criticisms and suggestions and evaluate them in order to provide excellence service.All your complaints have been carefully checked and forwarded to the relevant departments.Sincerely,
by A verified traveler from Jounieh
Posted 26 May 2024
Location is good , but late check in even it’s all inclusive the fridge was not working no water in room we inform the reception 3 time but no action . Can be better served
Comment from Hotel Management
10 Jun 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Guest Jamil,Thank you for taking the time to provide your feedback on our hotel. As Labranda TMT , our goal is to bring quality of service to a higher level by making ourselves better with each passing day. We appreciate all kinds of complaints, criticisms and suggestions and evaluate them in order to provide excellence service.All your complaints have been carefully checked and forwarded to the relevant departments.Sincerely,
by A verified traveler
Posted 10 May 2024
Had a great stay! The staff was always ready to help. The room was very clean and it was a clean hotel overall. I liked how they had many different activities that we could do. The view was amazing. I would definitely recommend this place to anyone who is looking for a place to enjoy the sea and relax.
Comment from Hotel Management
10 Jun 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Marcela,Firstly we would like to thank you for taking your precious time to write this polite comment about our property. Every constructive comment helps us to improve our sevice.We are glad that your expectations meet with our service. Please be sure that your appreciation has been passed on. Would like to host you again in the nearest future.Kind Regards
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
25 Apr 2024 by Guest Service Manager, Hotel Management
Dear Guest, Firstly we would like to thank you for taking your precious time to write this polite comment about our property. Every constructive comment helps us to improve our sevice.We are glad that your expectations meet with our service.. Please be sure that your appreciation has been passed on. Would like to host you again in the nearest future. Regards,
by A verified traveler
Ok 3 star
Posted 7 Oct 2023 on HotelsHotel rooms need an update, 3 star max. Entertainment was rubbish if any. Food good, pool and servers good. Bathrooms and entertainment crew let the place down
Comment from Hotel Management
8 Oct 2023 by Aybars INCEOREN, Hotel Management
Dear Guest,We are sorry indeed that we couldn’t satisfy you to the max, thank you for sharing your expectations with us which helps us continuously improve ourselves. Your comment has been forwarded to the related department and we have already started the necessary process. We hope to see you at Labranda Tmt Bodrum soon. Aybars INCEORENGuest Relations Manager
by A verified traveler
Posted 3 Sep 2023
We booked this property as it had very high ratings. It’s nothing like what you see in the pictures. If ur familiar with Clubmed, it’s on the lower side of their property. The staff was so rude to us and unhelpful and even made fun of us when we asked if we could have a room that wasn’t by the night party. They said the party will stop at 11:00pm due to regulations and that’s a lie. Party till 2:00AM every night. The food is probably some of the most awful things I’ve ever seen in my life. Although lots of it, truly unappetizing in every way. The beds were so uncomfortable that we had to ask for extra heavy blankets to help with the springs in our backs and legs. The AC didn’t work and they were arguing that it was. 3 hours later and arguing with the dismissive manager, we had service in our room at 11:30pm and they were able to clean the vents and service the AC as crap just kept falling on our floors and our luggage. If you need a cab, don’t you dare ask for help. Your on your own! The grounds look beautiful but don’t be fooled, the rest of the place is a true 2 star US standard rating.
Comment from Hotel Management
19 Sep 2023 by Aybars INCEOREN, Hotel Management
Dear guests,Thank you for your feedback. It was truly disheartening to hear of your dissatisfaction while you were our guest. Please accept our apology for the disappointment and inconvenience you experienced during your stay. We will work on ensuring all our guests have a memorable experience.Sincerely
by A verified traveler
Posted 2 Sep 2023
I love it
Comment from Hotel Management
14 Sep 2023 by Aybars INCEOREN, Hotel Management
Dear Guest,We are very happy to hear that you enjoyed your stay. We hope to see you next time. Best wishes,Labranda TMT Guest Relations
by A verified traveler
Posted 2 Sep 2023
Great hotel. Very clean, receptionist are super helpful if you need anything. The entertainment team is great, different activities each day very energetic knows how to get people involved. The only downside I would say is the food very bland and repetitive, we ate out most times.
Comment from Hotel Management
14 Sep 2023 by Aybars INCEOREN, Hotel Management
Dear Valued Guest,Thank you very much for your review and valuable feedback.Please rest assured that all feedback is brought to the attention of the Labranda TMT Bodrum Team. We will be delighted to welcome you back soon at Labranda TMT Bodrum.With Warmest Regards,Guest Relations
by A verified traveler from Dubai
Posted 24 Aug 2023
The staff are very nice and friendly. They always smile and are very helpful and fast .
Comment from Hotel Management
14 Sep 2023 by Aybars INCEOREN, Hotel Management
Dear Guest,We are so happy to hear that you were overjoyed with your experience at Labranda TMT Bodrum! We appreciate you taking the time to provide us with your review and truly look forward to welcoming you back to our hotel in the future. Sincerely,Aybars INCEORENGuest Relatıons Manager
by A verified traveler
Posted 4 Aug 2023
Booked 2 rooms for 2 nights with garden views room 2144 had a strong rotten egg smell and room 2149 looked out onto a rubbish storage area, both balconies had not been cleaned. Room 2144 couldn’t be attended to until after leaving and couldn’t swap rooms. Couldn’t book Italian due to being fully booked in advance if the stay was longer told that we would get a table. Hotel ran out of room keys. Plus points staff are extremely attentive areas outside clean, pool great for family and young children
Comment from Hotel Management
14 Sep 2023 by Aybars INCEOREN, Hotel Management
Dear Guest,Thank you for the review. We were sorry to hear of your disappointment. We are committed to providing the quality service our valued customers expect and deserve. We greatly look forward to your return and our next opportunity to show you how much we enjoy having you as our guest!Labranda TMT Guest Relations
