Ratings based on 110 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Excellent stay with pool, clean & breakfast buffet
Posted 9 Feb 2024 on HotelsThis was a really spectacular stay as the room was spacious/clean and had a fridge, tv, air conditioning, good wifi, safe, hot water, and a deck (for the specific room provided). There was a great pool in the courtyard in a private space. There is also breakfast in the adjacent Japanese restaurant that serves a morning buffet from 7-10am with good options for omelet, braised chicken, pastries, ham/cheese, and coffee/tea/juice for a good value. Ali (spelling... sorry) was super informative during check-in and she kindly remembered to wish a happy birthday which I appreciated. The rest of the ladies there are very friendly and smiling to welcome you; the gentlemen not so much but service was efficient.
by A verified traveler
Posted 30 Jan 2024
The staff is very friendly.
by A verified traveler from Pensacola
Posted 27 Dec 2023
The rooms have very thin walls and you can here people having sex in adjoining rooms
by A verified traveler
Posted 19 Dec 2023
by A verified traveler
Posted 17 Dec 2023
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by A verified traveler
Posted 11 Dec 2023
Aisha at main desk helped us a lot, her willingness to help was amazing.
also a good and neat place to stay, really clean !
by A verified traveler
Posted 13 Nov 2023
The AC stopped working…so I had two very uncomfortable nights. Staff were not bothered. Don’t stay here.
by A verified traveler
Posted 28 May 2023
The hotel it self is really nice, the breakfast is okay, even though the staff will close the buffet 15 min before to a sure they had food left for them. The rooms are okay however the bed from our room 225 was as hard as prison beds, my back was killing me for 3 days. The cleaning staff are extremely loud and do not respect guest sleeping. To top that off we arrived pretty early at the hotel but we’re informed we couldn’t check in because “they’re were no rooms available” so we stayed in the pool area while they had “availability” it was 11 am and the room225 was cleaned. I passed by receptionist at 12 and asked and the receptionist told me she still had no room available. I came back at 4pm and to my surprise I was given room 225. So they basically made me wait around just because, if I would have known this I would have paid an extra day just to have a room available but this wasn’t event offered to me.
Comment from Hotel Management
28 May 2023 by Hotel Swans Cay, Hotel Management
Hello Angelik!Hope you are doing great.thanks for your review during your stayee with us.We sincerely apologize to hear that we weren't 100% able to fulfill your expectations. Check-In is at 3:00pm as per standard. The possibility of an early Check-In is subject to availability.. Unfortunately the room was not ready at the time of your arrival as indeed it was occupied the night before, otherwise we would have offered you an Free Early Check-In.We apologize again for any inconvenience this caused you.Thank you again for taking the time out of your day to leave us a review! We will be sure to pass your feedback on and work on improving our customer service in order to meet your expectations in the future. Best regards,Hotel Swans Cay.
by A verified traveler
Posted 15 May 2023 on Hotels
by A verified traveler
Posted 18 Apr 2023 on Hotels
