Ratings based on 822 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from HESPERIA
Posted 3 Jun 2024
everything was nice.
by A verified traveler
Posted 14 May 2024
this property is an all inclusive. its a great choice. be preprared it can get quite hot. AC does not cool great.
Comment from Hotel Management
30 May 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear MarthaThank you for giving us an excellent rating, for us your comments and suggestions are important, we will be attentive to your words and I will personally supervise the procedures in order to provide the best possible service.We would love to have you back in our hotel, it will be a pleasure to serve you.Have a nice day!
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimada Dooby CasandraAgradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!
by A verified traveler
Posted 5 May 2024
We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service
Comment from Hotel Management
30 May 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear RobertoWe thank you and appreciate the time invested in giving us a good rating of your stay, it makes us very happy to know that you had a pleasant experience, we hope to have you again very soon with us and create together even better experiences.Happy day!
by A verified traveler
Posted 28 Apr 2024
Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic
Comment from Hotel Management
1 May 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear Chris,Thank you for giving us your feedback, your comments and suggestions are important, we will be attentive to your words and we will personally take care of monitoring the procedures in order to provide the best possible service.Have a happy day!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
30 May 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimado TrevorAgradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!
by A verified traveler
Posted 3 Apr 2024
Old hotel, room picture look a new but very used rooms need update.
Comment from Hotel Management
7 Apr 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear Hipolito,Thank you for giving us an excellent rating, for us your comments and suggestions are important since with them we can continue to improve our processes. We will be attentive to your words and I will personally be in charge of supervising the procedures in order to be able to provide the best possible service.We would love to have you again in our hotel, it will be a pleasure to serve you.Good day!
by A verified traveler
Posted 30 Mar 2024
I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.
Comment from Hotel Management
31 Mar 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear Shalanyuy Ayeh,Thank you for giving us your feedback for us your comments and suggestions are important, we will be attentive to your words and we will personally oversee the procedures in order to provide the best possible service.Happy day!
by A verified traveler from Athens
Posted 6 Mar 2024
Comment from Hotel Management
11 Mar 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Estimada Audrianna,Agradecemos y apreciamos el tiempo invertido en darnos una buena valoración de su estancia, nos hace muy felices saber que tuvo una grata experiencia, esperamos volver a tenerle muy pronto con nosotros y crear juntos aún mejores experiencias.¡Feliz día!
by A verified traveler
Posted 3 Mar 2024 on Orbitz
Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.
Comment from Hotel Management
6 Mar 2024 by HOTEL CARTAGENA PLAZA, Hotel Management
Dear Stateson,Thank you for giving us an excellent comment. We are very happy to know that you enjoyed your stay, our goal will always be to create memorable experiences for our guests, we expect you to visite us again and create de best experiences together.
