Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Close to FAU
Comment from Hotel Management
3 May 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. We are happy to hear you enjoyed your stay with us and found the location close to your needs! My team and I take pride in providing excellent customer service and clean comfortable rooms. We look forward to seeing you again!
by A verified traveler
Posted 28 Apr 2024
Close to a friend’s house
Comment from Hotel Management
29 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. We are happy to hear you enjoyed your stay with us and that you found the location close to your needs! My team and I take pride in providing excellent customer service and clean comfortable rooms. We look forward to seeing you again!
by A verified traveler
Posted 25 Apr 2024
Quick stay but good location and easy access to meet Our needs food options, proximity to FAU and access to 95.
Comment from Hotel Management
26 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. We are happy to hear you enjoyed your stay with us and that you found the location perfect for your stay! My team and I take pride in providing excellent customer service and clean comfortable rooms. We look forward to seeing you again!
by A verified traveler
Posted 24 Apr 2024
Mostly adequate and convenient to the two Universities we were visiting. Room had an unpleasant aroma and this is a Hilton property witout a working computer and printer (no functional business center). Bathroom was clean as were the common areas. The women who worked the breakfast were pleasant, tidy, and accommodating.
Comment from Hotel Management
25 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. I apologize that the hotel fell short of your expectations. I am glad that you did have a positive experience with our breakfast attendant. I appreciate all feedback, good and bad. This is how we make sure your next stay is better than your last.
by A verified traveler
Posted 22 Apr 2024
This is obviously an older property that has been renovated. I felt it was beneath what you would expect from a Hampton Inn. I later realized it was a Hilton property which made perfect since. Hilton seems to have a lot of properties that are average at best. I’m definitely old school and remember when the Hilton brand meant something. Just my opinion.
Comment from Hotel Management
22 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. I apologize that the hotel fell short of your expectations. I appreciate all feedback, good and bad. This is how we make sure your next stay is better than your last.
by A verified traveler
Posted 20 Apr 2024
Not sure if this is a Hilton thing or not, but the two Hilton properties that I stayed at had the same issue. We arrived earlier than the 4pm check in time, and was told there were no rooms ready, but other people were given rooms. Ok, went out for a bit and came back, still no rooms ready, but now the entire staff of the hotel was in the lobby eating pizza. So, not wanting to interrupt their “meeting” we opted to sit outside by the pool. The “meeting” ended at about 3:45, and that’s when we were able to get a room. The room itself was ok, a bit dated and worn. Breakfast was ok, and the one staff member working the breakfast area, was the only friendly staff member that we encountered.
Comment from Hotel Management
22 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. I apologize that the hotel fell short of your expectations. While we never guarantee early check-ins, we will check guest in as long as the room is available with their specific room type. If guest were able to check-in before you it is most likely they had a room type reserved that was available but glad to hear we were able to check you in by the guaranteed check in time. We are happy to see that our breakfast attendant was also able to make your stay better. I appreciate all feedback, good and bad. This is how we make sure your next stay is better than your last.
by A verified traveler
Posted 19 Apr 2024
Agent at check in very professional and courteous. Computer issues made check in a little more difficult but agent maintained great attitude and care for customer.
Comment from Hotel Management
22 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. We are happy to hear you enjoyed your stay with us and that we were able to get you checked in even with our computer issues! My team and I take pride in providing excellent customer service and clean comfortable rooms. We look forward to seeing you again!
by A verified traveler
Posted 18 Apr 2024
Great stay at the Hampton Inn, everything was great. My mistake I thought pool was warmer than it was.
Comment from Hotel Management
22 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. We are happy to hear you enjoyed your stay with us! My team and I take pride in providing excellent customer service and clean comfortable rooms. We look forward to seeing you again!
by A verified traveler
Posted 15 Apr 2024
While in a rush in the morning, I left my work cell in the room and checked out. When I called to ask about it, the staff went above and beyond to locate it and held it for me till I returned. Literally life savers! Thank you!
Comment from Hotel Management
15 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regards to your recent stay. We appreciate you taking the time out of your busy day. We are happy to hear you enjoyed your stay with us and that we were able to return your work phone to you! My team and I take pride in providing excellent customer service and clean comfortable rooms. We look forward to seeing you again!
by A verified traveler
Posted 12 Apr 2024
Perfect check in, easy, digital key, staff was super nice and helpful
Comment from Hotel Management
12 Apr 2024 by Clides, Hotel Management
Thank you for your feedback in regard to your recent stay. We appreciate you taking the time out of your busy day. We are happy to hear you enjoyed your stay with us and enjoyed the benefit of the digital key! My team and I take pride in providing excellent customer service and clean comfortable rooms. We look forward to seeing you again!
